Godwin Audu
@godwinaudu
Attentive administrative professional with strong clerical and people skills.
NigeriaWhat I'm looking for
I am an attentive administrative team member with a strong focus on serving both staff and guest needs. My experience spans various roles, including my current position as an Admin Assistant at American International Insurance (AIICO) PLC, where I process correspondence and support clerical staff. I pride myself on being reliable and self-motivated, with the judgment and knowledge necessary to handle daily assignments efficiently.
Previously, I worked as a Supervisor at Dominoh Hotel, where I utilized company policies to solve work problems and communicated effectively with customers. My role as a Call Center Representative at Giasun Technology Ltd. allowed me to multitask effectively while resolving inquiries and listening actively to customer feedback. I have also gained valuable experience as a Receptionist at Solochus Palace Hotel, where I managed guest relations and operational tasks.
Experience
Work history, roles, and key accomplishments
Customer Service & Support
American International Insurance (AIICO) PLC.
Dec 1969 - Present (55 years 9 months)
Supported clerical staff by processing correspondence, documents, and reports. Handled photocopying, faxing, and scanning of office correspondence, and managed material tracking, reception, and reconciliation.
Supervisor
Dominoh Hotel
May 2023 - Jul 2023 (2 months)
Resolved work problems by applying company policies and guidelines. Communicated with customers regarding product information and complaints, and promptly addressed operational issues to minimize business impact.
Call Center Representative
Giasun Technology Ltd.
Nov 2022 - Apr 2023 (5 months)
Resolved inquiries in real-time while providing full attention to customers. Actively listened to complaints, feedback, and feature requests for future improvements, and accurately entered and updated customer data.
Receptionist
Solochus Palace Hotel
Nov 2020 - Jul 2021 (8 months)
Arranged transportation for guests and operated the POS system to process transactions and issue receipts. Managed guest complaints by reporting them to the manager and greeted guests professionally.
Education
Degrees, certifications, and relevant coursework
Kogi State Polytechnic
Higher National Diploma, Office Technology and Management
Completed a Higher National Diploma in Office Technology and Management, gaining expertise in administrative processes and office operations.
Kogi State Polytechnic
National Diploma, Office Technology and Management
Obtained a National Diploma in Office Technology and Management, focusing on foundational administrative skills and office procedures.
Emonyoku Community Secondary School
Senior School Certificate Examination, General Studies
Grade: WAEC
Successfully completed the Senior School Certificate Examination (WAEC) at Emonyoku Community Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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