Gladson Monteiro

Directed end-to-end editorial governance for Sustainability Ratings, ESG Controversies, and Sovereign Ratings products, reducing Internal Audit legal findings from 13 in 2020 to zero in 2025 and 2026. Authored editorial style guides and SOPs, led AI/NLP model development, and managed a team of up to six editorial professionals.

Edited credit rating reports, issuer profiles, rating rationales, and loss-given-default and real estate reports, consistently meeting demanding publication deadlines. Maintained high editorial quality across financial publications while adhering to strict turnaround-time requirements.

Delivered editorial services for Packt Publishing and Macmillan Education, editing technical and academic publications while maintaining high client satisfaction.

Promoted from Copy Editor Level 1 to Level 2, then became Packt's first Editorial Project Manager in Mumbai based on leadership, training, and process-improvement contributions. Reviewed technical books and liaised with multiple stakeholders to ensure accuracy and quality while meeting stringent deadlines.

Managed international background verification operations, vendor coordination, and client communication.

Handled customer complaint resolution, mentored new team members, and delivered business writing training.

Engaged customers on outstanding accounts, negotiated payment commitments, and ensured adherence to company policy and regulatory guidelines.

Certificate in ESG Investing from the CFA Institute, completed in August 2023.

Master of Arts in English Literature from Mumbai University, completed in 2009.