Gladelis Ramos

Identified and removed duplicate sponsorship records within the UCPortal, managing large caseloads and complex datasets to ensure data quality and integrity. Completed data analysis and auditing of sponsorship data, generating reports for project progress.

Led and supervised the hospital's social work and discharge planning department, assigning tasks, evaluating performance, and providing staff development trainings. Prepared service reports and statistics to implement continuous improvement, establishing quality metrics and coordinating patient care processes.

Assigned tasks and directly supervised the work of a group of clinical counselors, revising clinical interventions with children and providing feedback. Assisted in administrative tasks while providing guidance and training.

Conducted mental health assessments for children in care, providing ongoing individual and group counseling. Screened for human trafficking and mental health concerns, and performed crisis intervention.

Provided psychosocial services and case management to patients treated by the facility, promoting positive adjustment and rehabilitation to improve quality of life. Collaborated with the healthcare team to inform, educate, and support staff in understanding the emotional impact of Chronic Kidney Disease.

Provided direct intervention in the care and management of children, including individual and group therapies. Coordinated activities and performed programmatic evaluation.

Intervened with diverse patient populations including pediatrics, adults, geriatrics, and mental health patients, specifically performing Medical Social Work in pediatric and pediatric intensive care units. Performed case management to achieve discharge planning, coordinating necessary services for continuity of care.

Performed initial evaluations for incoming new patients, adolescents and adults, to determine treatment needs and initiate patient care. Handled crisis intervention, case discussions, and administrative functions of the admission process.

Performed administrative functions including revision of protocols, manuals, and records, and reforming documentation templates. Created a security protocol and provided training to employees, assisting in the process of supervising and evaluating employees.

Provided technical assistance to Non-Profit Organizations, including proposal writing, fundraising, bookkeeping, and data entry. Conducted statistical data analysis.

Conducted psychosocial evaluations, crisis intervention, and individual, group, and family therapy. Managed cases, planned discharges, performed utilization review, and handled administrative functions including admissions.

Managed the administrative admissions process for patients, answering phones according to protocols and intervening in the crisis line. Verified insurance eligibility, coordinated services and appointments, and registered calls and services.

Provided socio-educational and therapeutic interventions to children at individual, group, and community levels, directing and providing preventive workshops. Formulated and developed didactic material intended for evaluating the effectiveness of the practice.

Performed evaluations and consultations, reviewing and amending protocols. Created and implemented trainings according to public health policies of the Commonwealth of Puerto Rico, and managed budgets and evaluated services.

Performed Medical Social Work and coordinated services, making direct interventions with diverse patients and their families. Evaluated and identified needs, managed crises, and connected patients and their families to community resources, working in a multidisciplinary approach.

Focused on the administrative aspects of social work, preparing for leadership roles in social service organizations. Gained skills in managing social work departments and programs.

Specialized in direct services within social work, enhancing skills for direct intervention with diverse populations. Developed expertise in individual, group, and community-level interventions.

Acquired foundational knowledge and practical skills in social work, preparing for entry-level positions in the field. Studied various social work theories and intervention methods.