Open to opportunities

Giullia Oneata

@giulliaoneata

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Customer Experience, Training & Operations consultant driving service quality and team capability.

Romania

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What I'm looking for

I seek remote consulting or contract roles where I can design and deliver training, improve CRM-driven support operations, and collaborate with international teams to drive measurable service improvements.

I am a Customer Experience, Training & Operations consultant with 10+ years improving service quality, developing staff capability, and strengthening customer engagement across telecommunications, SaaS support, healthcare coordination, and retail operations.

I deliver training and onboarding, implement CRM-based process improvements (Salesforce, Citrix, internal platforms), and provide remote consulting services for international clients through an established independent contractor setup.

My work focuses on measurable performance gains: scaling training programs, streamlining workflows, and enhancing cross-functional communication to boost customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Consultant

Current

ONEVIA NETWORK SRL

Jan 2025 - Present (10 months)

Provide remote consulting in customer success, support operations, and training for international clients, enabling scalable contractor engagements with U.S. and EU companies.

Customer Experience Training Delivery Onboarding CRM (Salesforce)Citrix Process Improvement Remote Consultations

Current

Trainer of Corporate Employees

Current

Computer Generated Solutions

Jul 2024 - Present (1 year 4 months)

Deliver training programs for telecommunications customer support, onboarding hires in Salesforce, Citrix and internal CRMs to improve performance and consistency.

Training Delivery Salesforce Citrix CRM Platforms Coaching Performance Improvement Facilitation

Independent Living Coordinator

Nutricia

Jul 2022 - Jan 2024 (1 year 6 months)

Coordinated patient transitions among providers, insurers, and suppliers, maintained accurate CRM case records, and delivered personalized support to patients and families.

Care Coordination CRM Patient Advocacy Stakeholder Management Case Management Compliance

Domiciliary Care Manager

Medacs Healthcare

Mar 2021 - Jun 2022 (1 year 3 months)

Supervised in‑home care plans, staff scheduling and coordination, liaised with medical teams to ensure patient satisfaction and streamlined workflows for efficiency.

Care Management Scheduling Team Supervision Workflow Optimization Compliance

Catering Manager

Domino’s

Oct 2018 - Feb 2021 (2 years 4 months)

Managed daily operations of a 55‑employee retail unit, overseeing budgeting, inventory, staffing and compliance while implementing strategies to improve performance.

Operations Management Inventory Control Budgeting Compliance Retail Operations

Operations Supervisor

Electronic World (Bristol) Ltd

Nov 2014 - Sep 2018 (3 years 10 months)

Supervised team operations, logistics and administrative workflows, coordinating with partners and management to drive continuous business improvement.

Operations Supervision Logistics Coordination Customer Service Coordination Continuous Improvement