Giullia Oneata
@giulliaoneata
Customer Experience, Training & Operations consultant driving service quality and team capability.
What I'm looking for
I am a Customer Experience, Training & Operations consultant with 10+ years improving service quality, developing staff capability, and strengthening customer engagement across telecommunications, SaaS support, healthcare coordination, and retail operations.
I deliver training and onboarding, implement CRM-based process improvements (Salesforce, Citrix, internal platforms), and provide remote consulting services for international clients through an established independent contractor setup.
My work focuses on measurable performance gains: scaling training programs, streamlining workflows, and enhancing cross-functional communication to boost customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Experience Consultant
ONEVIA NETWORK SRL
Jan 2025 - Present (10 months)
Provide remote consulting in customer success, support operations, and training for international clients, enabling scalable contractor engagements with U.S. and EU companies.
Trainer of Corporate Employees
Computer Generated Solutions
Jul 2024 - Present (1 year 4 months)
Deliver training programs for telecommunications customer support, onboarding hires in Salesforce, Citrix and internal CRMs to improve performance and consistency.
Independent Living Coordinator
Nutricia
Jul 2022 - Jan 2024 (1 year 6 months)
Coordinated patient transitions among providers, insurers, and suppliers, maintained accurate CRM case records, and delivered personalized support to patients and families.
Domiciliary Care Manager
Medacs Healthcare
Mar 2021 - Jun 2022 (1 year 3 months)
Supervised in‑home care plans, staff scheduling and coordination, liaised with medical teams to ensure patient satisfaction and streamlined workflows for efficiency.
Catering Manager
Domino’s
Oct 2018 - Feb 2021 (2 years 4 months)
Managed daily operations of a 55‑employee retail unit, overseeing budgeting, inventory, staffing and compliance while implementing strategies to improve performance.
Operations Supervisor
Electronic World (Bristol) Ltd
Nov 2014 - Sep 2018 (3 years 10 months)
Supervised team operations, logistics and administrative workflows, coordinating with partners and management to drive continuous business improvement.
Education
Degrees, certifications, and relevant coursework
Coursera / Google
Certificate, Cybersecurity
2023 - 2023
Completed the Google Cybersecurity Certificate (EQF Level 5) through Coursera in 2023.
Oxford Home Study
Diploma (Level 7), Project Management & Strategic Planning
2021 - 2021
Completed a Level 7 Diploma in Project Management & Strategic Planning in 2021.
FEG High School
European Baccalaureate Diploma, Secondary Education
Awarded the European Baccalaureate Diploma (EQF Level 4).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Giullia?
You can contact Giullia and 90k+ other talented remote workers on Himalayas.
Message GiulliaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
