Gina Gines

Managed reservations, bookings, and guest communication for a property rental business. Coordinated cleaning, maintenance, and provided customer service to ensure positive guest experiences.

Managed and followed up on accounts for clients in the United States. Handled telephone renewals of services for various companies.

Supervised commercial presentation of international jewelry, clothing, and accessories brands. Assisted passengers, sold duty-free products, and coordinated merchandise deliveries and inventory control.

Handled visual merchandising for international jewelry, clothing, and accessories brands. Assisted customers, sold duty-free products, and supported merchandise delivery logistics.

Managed 30 key points of sale across the Pacific Region. Provided training to sales staff, coordinated with Marketing, and implemented initiatives to improve product turnover and brand visibility.

Contributed to market research for the launch of the new Chiva Fighter mascot. Collected information through surveys.

Generated leads and maintained databases in Excel.

Prospected for new customers to expand the client base. Sold vehicles and provided customer service. Helped organize the 'Reto Jeep' event.

Designed the company logo as part of the business incubator program at Tecnológico de Monterrey, Veracruz Campus.

Implemented an advertising campaign that increased sales and the rating of one of the company's main products by 60%.

Contributed to increased sales during the period of employment.

Activities and societies: Member of MKonnection, Marketing Association, Guadalajara Campus (2008–2010); Organizer, Fashion Marketing Workshop II (November 2009); Organizer, 5th Multidisciplinary Congress, ITESM Laguna Campus (2007).

Bachelor’s Degree in Marketing with specialization in International Logistics, completed across the Laguna and Guadalajara campuses.

Technical Diploma in Computer Systems from CETEC in Orizaba, Veracruz, Mexico.

TOEFL Certification from The College of Chicago.