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Gilky Ponce

@gilkyponce

HR operations leader at ANZ who directed global employee lifecycle services and led a function of 50+ people.

At AUSTRALIA NEW ZEALAND (ANZ) GLOBAL SERVICES, I directed HR operational delivery and employee lifecycle transactions across ANZ’s global footprint, navigating multi-jurisdictional compliance and cross-border workflows.

I managed and coached specialized HR teams of 10–12 staff and stepped up to lead a global function of 50+ people. I also designed KPI frameworks and led performance and behavior review cycles.

I led teams executing workforce pipelines, including crossboarding, offboarding, job evaluations, and promotions, while advising business leaders on job grading logic and policy workflows. I also oversaw Tier-1 case management and HR advisory, managing escalations with Tier-2 teams.

As an operational SME during HR operating model restructures, I designed readiness plans and stabilized transitions. I also directed multi-country HR infrastructure migrations, including process mapping and UAT cycles.

Experience

Work history, roles, and key accomplishments

HR Operations & Strategic Advisory Leader

Australia New Zealand (ANZ) Global Services

Dec 2017 - Jan 2026 (8 years 1 month)

Directed HR operational delivery and employee lifecycle transactions supporting ANZ's global workforce, navigating multi-jurisdictional compliance and cross-border workflows. Managed and coached specialized HR teams of 10-12 staff, and stepped up to lead a global function of 50+ people.

HR Operations Employee Lifecycle Compliance Team Leadership Performance Management Coaching KPI Frameworks Case Management HR Advisory Process Improvement UAT Process Mapping Hiring Outplacement

HR Subject Matter Expert

Australia New Zealand (ANZ) Global Services

Jan 2017 - Dec 2017 (11 months)

Acted as senior functional expert across complex HR processes and employee lifecycle activities. Conducted quality assessments and coaching to ensure compliance with global HR standards.

HR Processes Employee Lifecycle Quality Assessment Coaching Training Employee Relations Process Improvement

HR Service Consultant

Australia New Zealand (ANZ) Global Services

Oct 2012 - Jan 2017 (4 years 3 months)

Provided frontline HR support, resolving complex employee queries with full ownership of employee experience. Ensured consistent application of HR policies, procedures, and governance standards.

HR Support Employee Queries Policy Application Governance Employee Lifecycle