Open to opportunities

Gilbert Leonard

@gilbertleonard

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Experienced Information Systems student with a strong background in data analysis.

United States

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What I'm looking for

I am looking for a role that allows me to apply my analytical skills in a collaborative environment, focusing on data-driven decision-making and opportunities for professional growth.

As an Information Systems student with a strong foundation in data analysis and IT support, I am passionate about leveraging data insights to drive business decisions. My experience includes generating KPI reports and managing data collection processes, which have significantly improved reporting accuracy in my current role as a Traffic Clerk at C.H. Robinson.

In addition to my technical skills in Python, SQL, and Tableau, I have a proven track record in customer service and community engagement. My role as a Camp Counselor intern allowed me to foster academic growth among middle school students, while my leadership in the African Student Association has honed my ability to analyze social media metrics and enhance our club's online presence.

Experience

Work history, roles, and key accomplishments

Current

Traffic Clerk

Current

C.H.Robinson

Jan 2025 - Present (5 months)

Generated KPI reports, tracking delivery performance and cost efficiency, leading to an improvement in reporting accuracy. Prepared and maintained shipping documents, ensuring regulatory compliance.

KPI Tracking Data Collection Regulatory Compliance Microsoft Excel Tableau Logistics

Customer Service Representative

CVS Health

Apr 2023 - Nov 2024 (1 year 7 months)

Delivered solutions to up to 40 customer inquiries daily, ensuring satisfaction and retention. Processed pharmacy and retail orders, ensuring 100% accuracy under high-volume conditions.

Customer Service Order Processing Communication Problem Solving

Camp Counselor Intern

Friends of Refugee

May 2023 - Jul 2023 (2 months)

Organized and led 20 school activities to enhance student engagement and participation. Provided targeted support to 20 middle school students to mitigate summer learning loss, fostering academic growth and well-being.

Community Building Mentoring Communication Event Management Youth Development

IT Support Specialist

Georgia Southern University

Aug 2021 - May 2022 (9 months)

Troubleshooted system and network problems, diagnosing and solving hardware and software faults. Completed system backups, configured desktops, laptops, and printers, and assisted in server installation.

IT Support Backup AWS Technical Support