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Gianni Maloul

@giannimaloul

Social media marketer creating short-form content across Instagram, TikTok, YouTube, and Twitch, with four videos surpassing one million views each.

United States

Message

What I'm looking for

I'm ready to support marketing strategy execution and cross-functional projects.

As an independent content creator and social media marketer, I plan, produce, and publish short-form video across Instagram, TikTok, YouTube, and Twitch. My personal Instagram account reached 2,240 followers and 5.4 million profile visits, with four videos surpassing one million views each.

I analyze platform insights to spot audience trends and improve content. For Porotective, I delivered recurring short-form UGC to monthly content quotas and performance-based view thresholds, coordinating with an external partner on content direction.

At MIU Esport Program, Maharishi International University, I founded and managed four social media accounts, reaching 800 followers across them within the first two months. I planned and published content, supported community engagement, designed promotional materials in Adobe Photoshop, and hosted live Twitch broadcasts.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Breadtopia / Mockmill

Jun 2025 - Present (1 year 4 months)

Support internal and external customers via phone and email, resolving product and troubleshooting requests. Perform hands-on repairs on units while balancing multiple priorities to ensure positive customer outcomes.

Customer Support Troubleshooting Communication Skills Ticketing Systems

Current

Independent Content Creator & Social Media Marketer

Current

Freelance & Personal Projects

Plan, produce, and publish short-form video content across Instagram, TikTok, YouTube, and Twitch. Grew a personal Instagram account to 2,240 followers and 5.4 million profile visits, with reels averaging 10,000+ views and four videos surpassing one million views each.

Instagram Insights TikTok Analytics YouTube Analytics Twitch Content Strategy Content Calendar Social Media Marketing UGC Canva Capcut DaVinci Resolve

Barista

Cafe Paradiso

Mar 2023 - Jun 2025 (2 years 3 months)

Delivered fast, accurate customer service during high-volume periods while training and coaching new team members. Built rapport with regular customers through personalized service.

Customer Service Training Communication Skills

Social Media Operator

MIU Esport Program, Maharishi International University

Aug 2024 - Dec 2024 (4 months)

Founded and managed four social media accounts from the ground up, reaching 800 followers across all accounts within the first two months. Planned, scheduled, and published content, and designed promotional graphics in Adobe Photoshop.

Social Media Marketing Content Planning Photoshop SEO Twitch Community Engagement

Customer Technical Support Consultant

Best Buy / Geek Squad

Oct 2020 - Feb 2023 (2 years 4 months)

Consulted with sales and marketing staff to align technical product information with advertising copy and in-store messaging. Diagnosed and resolved technical issues for walk-in clients, using ticketing systems to track and prioritize requests.

Technical Support Ticketing Systems Customer Service Troubleshooting