Open to opportunities

Gershon Agyei

@gershonagyei

Message

Hardworking individual with experience in customer service and IT.

Ghana

Message

What I'm looking for

I seek a role that allows me to utilize my customer service skills while continuing to grow in the IT field.

I am Gershon Kwame Adjei, a dedicated and hardworking individual with a strong background in customer service and information technology. My experience as a store clerk at Nkulenu Industries Ltd has equipped me with the skills to assist customers effectively while managing inventory and processing transactions. I take pride in my ability to adapt and improve processes, as evidenced by my initiative to implement a database system that streamlined operations.

Throughout my career, I have consistently demonstrated my commitment to excellence, whether it was in my role as a kitchen assistant at Servair Ghana, where our team achieved high rankings in audits, or as a field teller at The Beige Bank, where I exceeded deposit targets and built a strong customer base. My educational background in Information Technology from the Accra Institute of Technology further enhances my capabilities, allowing me to blend technical skills with customer-focused service.

Experience

Work history, roles, and key accomplishments

Current

Store Clerk

Current

Nkulenu Industries Ltd

Apr 2021 - Present (4 years 1 month)

As a store clerk, I provide in-store assistance to customers, manage inventory, and process purchases using a cash register. I implemented a database system to improve operations.

Customer Service Inventory Management Database Management Communication Problem Solving Teamwork Time Management

Kitchen Assistant

Servair Ghana

May 2019 - Apr 2020 (11 months)

As a kitchen assistant, I maintained kitchen cleanliness, assisted in food preparation, and served guests, contributing to our team's high ranking in audits.

Customer Service Teamwork Communication Time Management

Field Teller

The Beige Bank

Feb 2018 - Aug 2018 (6 months)

As a field teller, I collected deposits from customers, credited their accounts, and exceeded weekly targets while building a strong customer base.

Customer Service Communication Relationship Building Time Management

Waiter

Foods Inn

May 2017 - Aug 2017 (3 months)

As a waiter, I took customer orders, served food, and maintained cleanliness, achieving zero customer complaints during my tenure.

Customer Service Order Management Communication Time Management

Salesperson

Self Employed

May 2017 - May 2017 (0 months)

I sold cosmetics, SIM cards, and scratch cards, gaining valuable sales experience after completing junior high school.

Sales Customer Service Product Knowledge Communication

Education

Degrees, certifications, and relevant coursework

Accra Institute of Technology

Bachelor of Science, Information Technology

Currently studying for a Bachelor of Science in Information Technology, focusing on software development, networking, and databases.

Presbyterian Senior High School

Senior High School Diploma, General Arts

2014 - 2017

Activities and societies: Assisted the housemaster in supervising newcomers and was part of the basketball team.

Studied Geography, Economics, General Arts, Elective Math, and Government at Presbyterian Senior High School, where I developed a strong foundation in social sciences and critical thinking.