At New Balance Factory Store in Kissimmee, I support management by helping oversee 15 employees, keeping daily operations running smoothly, and leading associates toward store goals.
I prioritize customer service, resolve escalated issues, train new hires, coach team performance, and use product knowledge to demonstrate effective sales techniques. During my Manager on Duty shifts, I achieved 141% of budget in June and 127% in May.
My background also includes sales and visual merchandising at UNIQLO, where I supported product placement, mannequin displays, signage, fitting rooms, cashiering, shipment unloading, and point-of-sale operations.
I've also worked in fast-paced food service and hospitality environments at WonderWorks and MidiCi, serving guests, preparing food and beverages, maintaining food safety standards, and supporting front- and back-of-house operations.
