At Foundever – Klarna, I investigate potentially unauthorized transactions in the second-line fraud back office and make risk-based decisions on cases. I review Klarna Card disputes, including transaction details and 3DS authentication, and handle disputes and chargebacks.
I also perform KYC, CDD, EDD and credit checks for AML requirements, and support partner onboarding. As a third-line escalation point, I resolve complex partner operations cases and review products, labels, websites and policies as part of onboarding approval.
At Apple, I advised customers on products and services and supported their aftersales needs. I also trained new team members and coached colleagues on sales and customer satisfaction KPIs.
As a freelance computer hardware and software technician, I built, repaired and refurbished computers, and troubleshot software problems. I hold a Bachelor's in European Studies and am currently studying for a Bachelor's degree in Psychological Science and Techniques.
