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General Admiral

@generaladmiral

IT Business Analyst at Crealogix who supported development of retail and corporate banking apps and MoneyGram integration.

Spain

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At Crealogix, I supported the development of retail and corporate banking mobile applications and the integration of MoneyGram for new and existing applications. I also supported development of a web version for a Saudi Arabian commercial bank client and worked with a distributed scrum team.

At Codix, I developed and maintained parts of the iMX Expert System and worked as an IT Business Analyst across factoring software. My work included gathering requirements, designing reports and functional tests, investigating issues with SQL, and supporting software releases and users.

Experience

Work history, roles, and key accomplishments

IT Business Analyst

Crealogix

Apr 2022 - Mar 2023 (11 months)

Led development of two new banking mobile applications and integration of MoneyGram for a Saudi Arabian commercial bank client. Acted as product go-to person and supported the Product Owner in managing the product backlog.

Banking Mobile Apps Product Backlog Scrum Stakeholder Management Requirements Gathering

IT Business Analyst Consultant

Codix

Apr 2021 - Nov 2021 (7 months)

Solved technical issues and user incidents, acted as contact between operations and delivery teams, and managed software deployments and knowledge transfer for factoring software at Santander Global Tech.

SQL Software Deployment Incident Management Stakeholder Management Knowledge transfer

Software Developer and Expert System Analyst

Codix

Sep 2018 - Jan 2021 (2 years 4 months)

Developed and maintained the Expert System module of iMX, an AI system for factoring and debt collection. Responsible for analysis, development, and maintenance using SQL, including knowledge base and inference engine.

SQL Expert Systems AI Analysis Development Maintenance

IT Business Analyst

Codix

Apr 2014 - Aug 2018 (4 years 4 months)

Gathered and analyzed business requirements for factoring organizations, designed data models and reports, and prepared system specifications. Acted as interface between clients and development teams and conducted testing and training.

SQL Business Analysis Requirements Gathering Data Modeling ETL Testing Swift SEPA Coda

Remote Support Group Specialist

Hewlett Packard Enterprise

Oct 2010 - Mar 2014 (3 years 5 months)

Provided advanced technical IT support, handled escalated incident tickets, resolved complex issues, and coached new team members. Assisted in setting up a global service desk and contributed to process improvements.

IT Support Incident Management Troubleshooting Coaching Process Improvement