Geetanjali Sharma

Conduct outbound calls to US healthcare clinics and hospitals to request, track, and retrieve medical records in support of payer operations. Manage the medical records appeals process end-to-end, coordinating with providers to ensure timely submission and compliance with payer requirements.

Reported directly to the Operations Manager, providing end-to-end support in task execution, reporting, and cross-functional coordination. Designed and standardised operational SOPs and process frameworks, reducing task turnaround time and eliminating repetitive bottlenecks.

Executed on-page SEO strategies including optimisation of meta titles, descriptions, headers, and content structure to improve search engine rankings. Conducted in-depth keyword research to identify high-value, low-competition keywords and incorporated them into website content and landing pages.

Pursued a PG Diploma in Computer Applications, gaining foundational knowledge in computer applications.

Completed a Bachelor of Commerce, developing a strong foundation in commerce and business principles.