At ACCESS HEALTHCARE, I direct and mentor 21 Quality Analysts across medical record retrieval, document indexing, and fulfillment processes. I manage record acquisition pipelines and use structured queue tracking to maintain SLA compliance and reduce turnaround times.
I apply HIPAA and PHI requirements, auditing, and weekly calibration sessions to support compliant medical-record operations. Using Root Cause Analysis and CAPA, I addressed provider fulfillment bottlenecks and improved operational productivity by 15%.
Previously, at IENERGIZER, I audited Workers' Compensation claims and medical history files as a Quality Analyst, sustaining a 98% quality output average across the audited pod. As a Process Associate, I handled medical record intake, indexing, validation, and data entry, and resolved authorization and release escalations.
