Open to opportunities

Gaven Makobe

@gavenmakobe

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Senior Manager with expertise in Quality Assurance and Solutions Delivery.

South Africa

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a dedicated Senior Manager specializing in Solutions Delivery and Quality Assurance, currently leading initiatives at African Bank. With a robust background in managing complex projects and teams, I have consistently delivered high-quality solutions that meet client needs and exceed expectations.

My career spans various roles in quality assurance, where I have developed and implemented best practices, managed budgets, and fostered strong client relationships. I pride myself on my analytical skills and my ability to lead teams through challenging situations, ensuring operational effectiveness and delivery excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager: Solutions Delivery

Current

African Bank

Dec 2022 - Present (2 years 6 months)

Currently leading the Solutions Delivery team, focusing on quality assurance and testing processes. Responsible for ensuring high standards in project delivery and client satisfaction.

Quality Assurance Team Leadership Project Management Client Engagement Problem Solving Communication Strategic Planning Risk Management Agile Methodologies SLA Management

Senior Quality Assurance Delivery Manager

Vodacom (iLAB)

Oct 2021 - Nov 2022 (1 year 1 month)

Managed quality assurance processes, provided pre-sales support, and ensured delivery commitments were met. Developed client relationships and oversaw multiple engagement teams.

Quality Assurance Client Relationship Management Sales Support Team Management Resource Allocation Risk Analysis Communication Process Improvement Business Development

Senior Test Manager

Robert Walters

Oct 2019 - Oct 2021 (2 years)

Led the testing team, established QA processes, managed budgets, and ensured resource allocation across projects. Advocated for quality assurance and implemented automation strategies.

Quality Assurance Team Leadership Budget Management Risk Management Automation Resource Allocation Process Improvement Communication

Test Manager

SQS/Johannesburg Stock Exchange

Mar 2019 - Aug 2019 (5 months)

Set up testing center of excellence and implemented automation frameworks. Managed team responsibilities and ensured adherence to Agile methodologies.

Test Management Automation Framework Agile Methodologies Team Management Implementation Communication Risk Management Testing Resource Allocation Quality Assurance

Test Manager

SQS/Nedbank

Aug 2017 - Mar 2019 (1 year 7 months)

Managed test aspects of project plans, coordinated team efforts, and implemented BDD coaching. Ensured effective communication with business and engineering management.

Test Management Project Planning Team Coordination BDD Communication Resource Management Quality Assurance Risk Analysis Performance Tracking Agile Methodologies

Senior System Engineering Analyst (Testing)

Accenture/Barclays (ABSA)

Oct 2015 - Aug 2017 (1 year 10 months)

Analyzed business requirements and prepared test scenarios and cases. Coordinated defect tracking and UAT testing in production environments.

Business Analysis UAT Communication Testing Quality Assurance Risk Management

Quality Assurance Analyst

Bytes Health Care Solutions

Apr 2014 - Oct 2015 (1 year 6 months)

Conducted business analysis and testing to ensure quality integration of healthcare solutions. Collaborated with teams to enhance testing processes.

Quality Assurance Business Analysis Testing Process Improvement Communication Team Collaboration Risk Management Client Engagement

Software Test Analyst

Healthbridge (Tradebridge)

Apr 2013 - Apr 2013 (0 months)

Analyzed business requirements and prepared test scenarios and cases. Executed tests and tracked defects to ensure quality delivery.

Software Testing Business Analysis Communication Quality Assurance Risk Management Team Collaboration SDLC

Junior Software Test Analyst

Dynamic Visual Technologies (DVT)

Aug 2012 - Apr 2013 (8 months)

Assisted in preparing test scenarios and executing test cases. Engaged in defect tracking and maintained communication with the testing team.

Software Testing Communication Quality Assurance Team Collaboration SDLC Test Reporting Risk Management

I.T Consultant

Eduloan

Nov 2011 - Sep 2012 (10 months)

Provided IT and system support, including software installations and upgrades. Conducted user training and system analysis.

IT Support Systems Analysis User Training Communication Quality Assurance System Monitoring Web Design Access Control Software Testing

Education

Degrees, certifications, and relevant coursework

Faculty Training Institute (FTI) E.O.H

Business Analysis Fundamentals, Business Analysis

2014 - 2014

Completed Business Analysis Fundamentals training to enhance skills in business analysis.

Faculty Training Institute (FTI) E.O.H

Effective User Acceptance Testing, User Acceptance Testing

2014 - 2014

Completed Effective User Acceptance Testing certification to improve testing skills.

International Software Testing Qualification Board

ISTQB Foundation Certification, Software Testing

2012 - 2012

Achieved ISTQB Foundation Certification to validate software testing knowledge and skills.

People Solutions

NQF Level 4 Generic Management, Management

2011 - 2011

Completed NQF level 4 Generic Management training, covering principles of business management, leadership, and financial management.

Cti Education Group

Bachelor of Science Honors Degree, Computing and Business Information Systems

2010 - 2010

Completed an Honors Degree in Computing and Business Information Systems, covering subjects such as Information System Engineering, Project Quality Management, and E-Commerce.