Gaven Dahms

Supported daily customer operations by taking orders, entering them into the system accurately, coordinating stock loading with the packing team, and completing daily invoicing. Managed customer communication via WhatsApp and phone, assisted with monthly stock counts, created monthly sales graphs in Microsoft Office/business systems, and provided basic office IT support.

Worked as a locum receptionist across multiple medical and dental practice locations, handling patient telephone services, form completion, and accurate information capture in line with internal policies. Managed the reception-to-patient journey using the GoodX system, maintained POPIA confidentiality, booked and directed patients to appropriate services/practitioners, and handled account queries

Supported teaching and classroom operations through the Presidential Youth Employment Initiative (PYEI) as a teaching assistant. Prepared lessons and resources, boosted Afrikaans language use, substituted for the class teacher when needed, assisted with ICT classes, and updated the SA-SAMS database as required.

Grade: NQF 4 (130 credits) — closest comparable: Grade 12 (NSC)

Completed the GED as a Grade 12 equivalent, then applied to SAQA for evaluation, which was assessed as an NQF4 qualification (130 credits) with the closest comparable qualification being Grade 12 (NSC).