Gautam Singh
@gautamsingh
Experienced Retail Sales Associate with a focus on customer satisfaction.
IndiaWhat I'm looking for
I am an experienced Retail Sales Associate currently working at Gulkando by Shyam Sweets in Delhi. My background includes a proven track record as a Unit Manager at Oasis Baklawa, where I spearheaded customer service strategies that significantly boosted client satisfaction and financial efficiency. I pride myself on my effective problem-solving and active listening skills, which have been instrumental in developing strong customer relationships and fostering repeat business.
Prior to my current role, I served as an Operation Controller at Big Basket, where I managed inventory and negotiated vendor contracts, contributing to substantial cost savings. My experience also includes positions as a Sales Coordinator at Magic pin and an Operation Executive at Zolljns Design, where I honed my skills in client relationship management and strategic decision-making. My career goal is to leverage my extensive retail and operational experience to drive business growth and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
Gulkando by Shyam Sweets
May 2024 - Present (1 year 1 month)
Handled customer enquiries with effective problem-solving and active listening skills. Maintained store cleanliness and updated product arrangements, fostering repeat business.
Unit Manager
Oasis Baklawa
Aug 2023 - May 2024 (9 months)
Spearheaded customer service strategies, boosting client satisfaction ratings. Managed inventories and stock levels to improve financial unit efficiency and reduce wastage.
Operation Controller
Big Basket
Mar 2022 - Jul 2023 (1 year 4 months)
Administered operational procedures for activities such as incoming and inventory shipment, handling and disposition of goods. Negotiated contracts with external vendors, securing favorable terms and contributing to cost savings.
Sales Coordinator
Magic'pin (Spyker/Pantaloons)
Aug 2021 - Feb 2022 (6 months)
Coordinated sales with the Delhi Store, ensuring smooth operations and effective communication. Built and maintained strong client relationships.
Operation Executive
Zolijns Design
Managed manpower and sent daily reports to senior management. Ensured quality and safety of products while monitoring item and supplier quality performance.
Education
Degrees, certifications, and relevant coursework
Central Board of Secondary Education
Intermediate, General Studies
Completed intermediate education under the Central Board of Secondary Education. This foundational study prepared me for further academic pursuits.
Central Board of Secondary Education
Graduation, General Studies
Achieved graduation from the Central Board of Secondary Education. This period of study provided a broad educational background.
Delhi University
B.A., Arts
Obtained a Bachelor of Arts degree from Delhi University. This program enhanced my analytical and critical thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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