At SCIA STRA, I managed operations across 40+ student communities serving more than 5,000 students. I coordinated mentor schedules and resource allocation to support timely doubt resolution.
I created Excel dashboards to track engagement, issue resolution, mentor utilisation, and operational efficiency. I also analyzed student interaction data and prepared performance reports for leadership.
I streamlined escalation management across support channels and communicated with students, mentors, and internal teams to support academic programs. I also conducted information sessions and student engagement initiatives.
At NATIONAL FOOD LABORATORY, FSSAI, I conducted chemical and microbial testing on food samples and assisted with quality control measures. For my Customer Support KPI Dashboard project, I built an automated Excel dashboard that tracks support metrics and updates its charts and breakdowns from raw ticket data.
