Garima Mishra
@garimamishra
Technical lead in Intelligent Automation and GenAI driving scalable RPA solutions and improved CSAT.
IndiaWhat I'm looking for
I am a technical lead specializing in Intelligent Automation, RPA, Document Intelligence and GenAI, with a strong track record of stabilizing enterprise products and improving customer satisfaction.
At Automation Anywhere I led backline engineering efforts, managed 30+ critical escalations to full stabilization, and contributed to multiple major releases while reporting 100+ defects and improving product stability.
I have delivered 20+ advanced trainings and 20+ ODIN trainings across India, EMEA and AMER, published 50+ knowledge base articles, mentored L2 engineers, and reduced onboarding and resolution times significantly through SME work on GenAI and ODIN.
I explore LLM providers and integration patterns, build demos and documentation, and blend hands-on troubleshooting (SQL, hybrid cloud, integrations) with leadership to deliver scalable automation, improved KPIs, and successful GenAI POCs.
Experience
Work history, roles, and key accomplishments
AAManaged backline support for RPA and Document Intelligence, resolving 30+ critical escalations and stabilizing top-tier accounts while improving CSAT by 15% and reducing escalations 30% through trainings and KB contributions.
AALed an L2 pod as L3 support resolving complex RPA and Document Automation issues, acted as SME for IQBot, and collaborated with product teams to drive feature improvements and advanced trainings.
AASpecialized in hybrid cloud and IQBot configurations, managing installs, upgrades, SQL fixes and VCS integrations while producing KB articles to accelerate resolution.
ECResolved technical issues for U.S. clients and served as SME for eClinicalMobile, reporting bugs, testing features, deploying patches, and performing MySQL/MS SQL troubleshooting.
Android Developer
Tranetech Pvt Ltd
Jan 2015 - Jan 2016 (1 year)
Developed multiple Android applications (2 published on Google Play), built PHP APIs and client websites, and managed databases and deployments.
Education
Degrees, certifications, and relevant coursework
GUGujarat Technological University
Bachelor of Engineering, Computer Science & Engineering
Grade: 8.26 CGPA
Bachelor of Engineering in Computer Science & Engineering completed with 8.26 CGPA in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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