JAYENDRA PATIL
@jayendrapatil
Senior Tech Lead specializing in automation, AI agents, and systems engineering.
IndiaWhat I'm looking for
I am a hands-on technical leader and systems architect with 18+ years of experience delivering production-grade automation and AI-driven solutions.
I design and build scalable automation ecosystems, deploy AI agents (LLMs/voice), and manage hybrid cloud infrastructure to reduce manual effort and improve operational efficiency.
I have led large cross-functional teams, architected complex CRMs and SuperApp platforms, and delivered measurable business impact such as 20%+ efficiency gains and 60% reductions in manual call handling.
I prioritize pragmatic engineering, cost optimization, and clear operational ownership to turn business chaos into reliable, maintainable systems.
Experience
Work history, roles, and key accomplishments
Senior Tech Lead
RoshanSpace Brandcom Pvt. Ltd.
Nov 2023 - Present (2 years 3 months)
Engineered end-to-end enterprise automation using Zoho One and Deluge, deployed AI agents (GPT-4o + ElevenLabs) for IVR and client interactions reducing manual call volume by 60% and cutting inter-departmental latency by 40%.
Director of Application Development
Belivd
Aug 2021 - Feb 2023 (1 year 6 months)
Led architecture and delivery of a Gojek-style SuperApp across mobile and microservices, managed 40+ engineers, and implemented analytics with Firebase and BigQuery to unify user behavior across verticals.
Team Lead – L2 Technical Operations
WhiteHat Jr.
Jun 2020 - Aug 2021 (1 year 2 months)
Led US-shift L2 technical support, engineered troubleshooting frameworks and SOPs that reduced ticket resolution time by 18% and supported onboarding/upskilling for 50+ support engineers.
Chief Technology Officer
Just Creativo Pvt. Ltd.
May 2015 - May 2020 (5 years)
Delivered 25+ B2B digital projects overseeing full-stack delivery (PHP/MySQL), server administration and SEO-driven funnels that improved client lead generation metrics.
Technical Head – Service Engineering
Swingtel Communications
Jul 2010 - Apr 2015 (4 years 9 months)
Led smartphone R&D support including firmware testing, field trials and automation of device driver installation, improving deployment efficiency and documentation quality.
IT Support Technician
Inmac Computers Pvt. Ltd.
Sep 2007 - May 2010 (2 years 8 months)
Provided L1/L2 infrastructure support across hardware, networking and server operations, ensuring operational uptime and timely incident resolution.
Education
Degrees, certifications, and relevant coursework
EIMT
Doctorate in Business Administration, Business Administration
Completed a Doctorate in Business Administration (DBA) awarded in 2024.
S.IT. Computer
Certificate in Full Stack & Android Development, Full Stack and Android Development
Completed a Full Stack and Android Development program in 2019 focused on web and mobile application development.
UBUniversity of Chicago Booth School of Business
Executive Master of Business Administration, Business Administration
Completed an Executive MBA at the University of Chicago Booth School of Business, graduating in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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