garima madan
@garimamadan
Customer-focused technical leader driving cloud adoption and retention.
What I'm looking for
I am a customer-centric post-sales leader with over 10 years of experience in enterprise customer management, technical support leadership, and cloud infrastructure advocacy. I specialize in translating technical insights into business value to build long-lasting client relationships and drive product adoption.
At SOTI, I serve as a strategic post-sales advisor for enterprise clients across India, SEA, and North Africa, mentoring junior TAMs, leading discovery engagements, and contributing to QA and product development through beta testing and feedback. Previously, I managed complex escalations and delivered technical guidance at MobileIron and provided Tier 3 enterprise support for Microsoft solutions at Convergys India.
I bring hands-on experience with cloud migrations, EMM solutions, and cross-functional collaboration, backed by AWS Certified Cloud Practitioner and Microsoft Azure AZ-900 certifications. I am committed to improving customer satisfaction, driving renewals, and aligning technical solutions with business outcomes.
Experience
Work history, roles, and key accomplishments
Serve as strategic post-sales advisor for enterprise clients across India, SEA and North Africa, driving technical adoption, mentoring junior TAMs, and contributing beta feedback to improve product quality and renewals.
Senior Solutions Engineer
MobileIron
Jun 2018 - Dec 2019 (1 year 6 months)
Acted as primary technical liaison for EMEA strategic customers, handling complex escalations and delivering product guidance to improve customer satisfaction and retention.
Tier 3 Technical Support Officer
Convergys India
Aug 2014 - May 2018 (3 years 9 months)
Provided advanced enterprise support for Microsoft security solutions, led root-cause analysis on high-impact escalations, and onboarded and trained new hires to improve team capabilities.
Network Provisioning Engineer
Mphasis
Sep 2013 - Aug 2014 (11 months)
Coordinated network deployment projects, resolved provisioning issues, and streamlined installation processes with field engineers and vendors to ensure accurate rollouts.
Education
Degrees, certifications, and relevant coursework
University of Pune
Bachelor of Engineering, Engineering
2008 - 2012
Completed a Bachelor of Engineering at the University of Pune from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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