garima madan

I am a customer-centric post-sales leader with over 10 years of experience in enterprise customer management, technical support leadership, and cloud infrastructure advocacy. I specialize in translating technical insights into business value to build long-lasting client relationships and drive product adoption.

At SOTI, I serve as a strategic post-sales advisor for enterprise clients across India, SEA, and North Africa, mentoring junior TAMs, leading discovery engagements, and contributing to QA and product development through beta testing and feedback. Previously, I managed complex escalations and delivered technical guidance at MobileIron and provided Tier 3 enterprise support for Microsoft solutions at Convergys India.

I bring hands-on experience with cloud migrations, EMM solutions, and cross-functional collaboration, backed by AWS Certified Cloud Practitioner and Microsoft Azure AZ-900 certifications. I am committed to improving customer satisfaction, driving renewals, and aligning technical solutions with business outcomes.