Open to opportunities

Gaia Cardone

@gaiacardone

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Detail-oriented professional with expertise in administrative coordination.

United Kingdom

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What I'm looking for

I am looking for a role that values organizational excellence and offers opportunities for growth.

I am a detail-oriented professional with diverse experience in administrative coordination, property management, and event planning. My journey has been marked by a commitment to organizational excellence and a passion for delivering impactful results. In my role as a Property Manager for short-term rentals, I maintained a remarkable 4.9/5.0 guest satisfaction rating by providing professional, customer-focused service and promptly resolving issues. My ability to troubleshoot last-minute concerns ensured smooth customer experiences across multiple properties in London.

As an Administrative Coordinator at London Metropolitan University, I supported over 1,000 students, enhancing efficiency by 20% through improved administrative communications. I documented all interactions to streamline future operations, significantly reducing response times for students. My experience as a Student Ambassador allowed me to engage with prospective students, organizing over 30 campus tours and executing large-scale open days, which honed my project coordination and event planning skills.

Experience

Work history, roles, and key accomplishments

Administrative Coordinator

London Metropolitan University

Oct 2023 - Dec 2024 (1 year 2 months)

Supported over 1,000 students by resolving inquiries and improving administrative processes, resulting in a 20% efficiency increase and a 40% reduction in response times.

Administrative Support Communication Process Improvement Problem Solving Documentation Team Collaboration

Property Manager

Short-Term Rentals

Oct 2022 - Aug 2024 (1 year 10 months)

Managed guest inquiries and service requests for 9 properties, maintaining a high guest satisfaction rating of 4.9/5.0. Resolved issues promptly and documented interactions to enhance customer experience.

Guest Service Problem Solving Customer Service Documentation Property Management Communication Scheduling Workflow Optimization

Student Ambassador

London Metropolitan University

Oct 2021 - Apr 2024 (2 years 6 months)

Organized campus tours and large-scale open days, engaging with prospective students and families to promote university programs, while reducing logistical errors by 30%.

Event Planning Project Coordination Communication Customer Engagement Logistics Team Collaboration Scheduling Problem Solving

Customer Support Specialist

Pharos Viaggi

Sep 2019 - Jan 2022 (2 years 4 months)

Handled over 150 customer inquiries weekly, ensuring a 98% satisfaction rate by providing tailored travel solutions and supporting marketing initiatives.

Customer Support Communication CRM Management Problem Solving Marketing Support Documentation Client Engagement

Education

Degrees, certifications, and relevant coursework

London Metropolitan University

Level 3 Certificate, Understanding Autism

2023 - 2024

Pursuing TQUK Level 3 in Understanding Autism, focusing on the needs and support for individuals with autism. This course enhances understanding of autism spectrum disorders.

London Metropolitan University

Student Ambassador, Administrative Coordination

2021 - 2024

Activities and societies: Organized campus tours, planned open days, and represented the university at national fairs.

Engaged in various administrative and event planning roles, supporting over 1,000 students and enhancing operational efficiency through effective communication and coordination.

London Metropolitan University

Bachelor of Arts, Criminology

2022 - 2024

Grade: 4.9/5.0

Activities and societies: Participated in student ambassador programs, organized campus tours, and collaborated on large-scale events to promote university programs.

Completed a Bachelor of Arts in Criminology, focusing on understanding crime, its causes, and societal impacts. Engaged in various projects that enhanced analytical and critical thinking skills.