Open to opportunities

Gagan Kour

@gagankour

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IT professional skilled in SharePoint development and automation.

Australia

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, with opportunities for growth.

I am an IT professional with hands-on experience in SharePoint development, automation, and application support. My proficiency in Microsoft 365, Power Automate, PowerApps, and Nintex workflows has allowed me to excel in business process automation and system migration. I pride myself on my strong problem-solving abilities, data analysis skills, and effective client communication, which enable me to deliver tailored IT solutions that meet business needs.

Currently, I work as an Application Support specialist at Myriad Technology Services, where I provide support for SharePoint 365 and develop intranet solutions. My role involves automating business processes, migrating systems, and ensuring ongoing support for released solutions. I have also gained valuable experience as a Project Manager and Back-end Developer intern at Senza Carta Pty Ltd, where I analyzed market trends and developed web applications, honing my skills in project documentation and stakeholder management.

Experience

Work history, roles, and key accomplishments

Current

Application Support

Current

Myriad Technology Services

Nov 2021 - Present (3 years 6 months)

Providing support for SharePoint 365 and 2019, developing intranet solutions, and automating business processes using Power Automate and PowerApps. Responsible for system migration from SharePoint 2010 to SharePoint Online and ongoing post-release support.

SharePoint Power Automate Data Integration Client Communication Process Automation Troubleshooting

Cleaner

ISS Facility Services

Jan 2020 - Apr 2021 (1 year 3 months)

Maintained cleanliness and hygiene in office spaces and common areas, developing time management and multitasking abilities.

Time Management Multitasking Hygiene Management

Project Manager & Back-end Developer (Internship)

Senza Carta Pty Ltd

Aug 2020 - Oct 2020 (2 months)

Analyzed market trends and provided data insights, captured client requirements into user stories, and developed back-end for web applications. Led a team during the internship and managed project documentation.

Market Analysis Data Insights User Story Development JSON Team Leadership Stakeholder Management Documentation

Kitchen Hand & Customer Service

Unknown

Jul 2019 - Jan 2020 (6 months)

Provided customer service in fast-paced kitchen environments, developing teamwork and problem-solving skills.

Customer Service Teamwork Problem Solving Fast Paced Environment

Education

Degrees, certifications, and relevant coursework

Navitas Professional

Certificate IV, Business

2022 - 2022

Achieved a Certificate IV in Business, enhancing skills in business operations and management principles.

Federation University Australia

Master of Technology, Business Analytics

2019 - 2020

Completed a Master of Technology with a major in Enterprise Systems and Business Analytics, focusing on advanced business analytics techniques and systems integration.

Chaudhary Devi Lal University

Bachelor of Science, Mathematics, Physics, Chemistry, Computer Applications

2015 - 2018

Pursued a Bachelor of Science with a major in Mathematics, Physics, Chemistry, and Computer Applications, gaining a solid foundation in scientific principles and computational skills.