Gabriel Russo

At Information Planet, I manage end-to-end visa application workflows for a high-volume client base, ensuring compliance with destination-country consular requirements and fixed external deadlines.

I coordinate scheduling, document collection, CRM case tracking, and the review of sensitive personal, financial, and civil documentation. I identify inconsistencies, escalate complex cases, and maintain accurate records with strict attention to privacy and confidentiality.

I've created standardized templates and written procedures that reduce rework and improve consistency across recurring case types. As a bilingual point of contact, I guide applicants through multi-month procedures by email, video, and in person.

My journalism background strengthens my internal reporting, professional correspondence, and clear communication in Portuguese and English.