gabriel gamarra

Lead discovery sessions and architectural alignment for complex BSS/CRM transformations in Tier-1 operators, translating business challenges into actionable technical roadmaps. Design end-to-end solution architectures supporting core business processes, customer journeys, and API-based integrations.

Served as principal technical consultant for Telecom BSS/OCS implementations, evaluating AS-IS legacy architectures to propose high-efficiency TO-BE solutions. Partnered with sales and solution teams during technical validation to capture requirements and align customer expectations with out-of-the-box system capabilities.

Designed integration architecture for B2B and B2C applications, spanning CRM, BSS, and Digital Channels. Analyzed business requirements to deploy new digital functionalities while ensuring seamless integration with legacy systems.

Directly supported presales teams in analyzing RFPs, crafting technical proposals, and defining Statements of Work (SOW) to win Tier-1 BSS projects. Facilitated interactive discovery workshops with customer CTOs and architects to clarify current business processes and enforce out-of-the-box industry best practices.

Drove business analysis and requirement gathering for Resource Inventory OSS modules in large-scale projects, including Claro Colombia. Authored technical architecture, use cases, and functional specifications required for complex OSS system configurations.

Acted as lead consultant for Open Smartflex deployments across LATAM, designing and documenting system architecture, scope, and design specifications for software engineering teams. Managed end-to-end BSS/OSS modules including Rating, Billing, Workforce Management, Resource Inventory, and Fault Management.

Earned the TM Forum Career Certified Business Development Manager certification in 2017.

Completed a specialization in Telecommunications Networks & Services in 2012.

Earned a Bachelor of Science in Electronic Engineering in 2005.