Fritzie Gonzales

Teaching English to non-native speakers, enhancing their language proficiency through tailored lessons, and fostering an engaging and supportive learning environment.

Completed teacher training and taught adult teachers in Munakata, Japan. Visited real Japanese schools, gained real classroom teaching experience, and conducted high-energy English day camps in different schools.

Collaborated with parents and teachers on improving children's homework and school assessment progress. Provided concierge service to expats and families, and served as a teaching assistant for undergraduate English classes.

Facilitated and resolved customer questions, complaints, and troubleshoot issues with software, hardware, and peripherals. Provided customer support and technical assistance to passengers, and also worked as an ESL teacher online and offline.

Provided a 5-star experience upon check-in of guests in Al Mourjan (Business class) / Al Safwa (First class), V.I.P and Ministry of Interior, flying to over 100 destinations globally. Also worked as a private online and offline English teacher for Arab students.

Developed excellent customer service and attention to detail. Maintained updated knowledge of assets specific to the company's needs. Also worked as a private online and offline English teacher for Arab students.

Assisted Korean students in the classroom and team-taught with Philippine Teachers of English. Read dialogue and word pronunciation, assisted in group activities, and monitored the Korean students' progress in English conversation.

Presided as the point of contact among executives, employees, clients and other external partners. Delegated executives' calendars and set up meetings, maintained travel and accommodation arrangements, and also worked as an ESL online teacher.

Developed excellent customer service and attention to detail. Maintained high ethical standards and professionalism, and consolidated and classified concerns as necessary to meet customer needs.

Recruited, hired, and advised onboarding job candidates. Administered compliance with laws and regulations, developed and implemented training and development programs, and managed employee relations and performance appraisals.

Bachelor of Science in Hotel Management.

Completed 120 hours of TEFL training and teaching practicum in Fukuoka, Japan, including classroom teaching and English day camps.