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Frank Musibau

@frankmusibau

Customer service professional with 4+ years resolving complex issues and improving satisfaction.

Nigeria
Message

What I'm looking for

I'm seeking a customer-focused role where I can apply my CRM and data-collection experience, solve customer issues, drive process improvements, and grow into greater responsibility within a collaborative team.

I am a dedicated customer service professional with over 4 years' experience delivering reliable support in fast-paced, client-focused environments. I consistently resolve complex customer issues, maintain high satisfaction, and exceed performance targets.

My field and data experience includes using SurveyCTO Collect, KoboCollect, Google Forms, Freshdesk and Salesforce to collect, validate and manage data, produce daily reports, and ensure data integrity and confidentiality.

I work well in teams, adapt quickly to new systems, and bring strong communication, strategic thinking, and administrative skills to roles that require both customer-facing support and accurate data handling.

Experience

Work history, roles, and key accomplishments

HL

Field Enumerator

Hanovia Survey Limited

Oct 2023 - Jan 2025 (1 year 3 months)

Utilized SurveyCTO, KoboCollect, and Google Forms to collect and validate field data, ensuring data integrity and respondent confidentiality. Prepared daily reports outlining challenges and recommendations to improve field operations.

RS

Assistant School Administrator

Reliable Corner Stone Schools

Mar 2013 - Apr 2016 (3 years 1 month)

Coordinated administrative and reporting activities for students and staff, coached team members, and facilitated problem solving to improve school operations. Managed daily, weekly, and monthly reports and supported staff development initiatives.

Education

Degrees, certifications, and relevant coursework

University of Benin logoUB

University of Benin

Bachelor of Science, Economics and Statistics

2012 - 2016

Bachelor of Science in Economics and Statistics completed at the University of Benin from 2012 to 2016.

ES

Evangel International School

West African Senior School Certificate (WASSCE), Secondary Education

2006 - 2011

Completed the West African Senior School Certificate Examination (WASSCE) at Evangel International School, Auchi from 2006 to 2011.

ES

Early Breed Group of Schools

Primary School Leaving Certificate, Primary Education

2001 - 2007

Completed Primary School Leaving Certificate at Early Breed Group of Schools between 2001 and 2007.

Tech stack

Software and tools used professionally

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Frank Musibau - Field Enumerator - Hanovia Survey Limited | Himalayas