Open to opportunities

Frank Musibau

@frankmusibau

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Customer service professional with 4+ years resolving complex issues and improving satisfaction.

Nigeria

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What I'm looking for

I'm seeking a customer-focused role where I can apply my CRM and data-collection experience, solve customer issues, drive process improvements, and grow into greater responsibility within a collaborative team.

I am a dedicated customer service professional with over 4 years' experience delivering reliable support in fast-paced, client-focused environments. I consistently resolve complex customer issues, maintain high satisfaction, and exceed performance targets.

My field and data experience includes using SurveyCTO Collect, KoboCollect, Google Forms, Freshdesk and Salesforce to collect, validate and manage data, produce daily reports, and ensure data integrity and confidentiality.

I work well in teams, adapt quickly to new systems, and bring strong communication, strategic thinking, and administrative skills to roles that require both customer-facing support and accurate data handling.

Experience

Work history, roles, and key accomplishments

Field Enumerator

Hanovia Survey Limited

Oct 2023 - Jan 2025 (1 year 3 months)

Utilized SurveyCTO, KoboCollect, and Google Forms to collect and validate field data, ensuring data integrity and respondent confidentiality. Prepared daily reports outlining challenges and recommendations to improve field operations.

SurveyCTO KoboCollect Data Collection Data Validation Reporting Kobocollect

Customer Support Representative

Envio Fleet Management Company

Oct 2020 - Apr 2023 (2 years 6 months)

Handled high volumes of customer inquiries via phone, email, and in-person, using Freshdesk and Salesforce to resolve issues and maintain accurate call and ticket logs. Prepared regular reports on customer feedback and process improvements to support service delivery.

Customer Support Freshdesk Salesforce Phone Support Email Support Ticketing Order Processing Reporting

Statistical Analyst

Ministry of Economic Development Akwa Ibom

Nov 2017 - Oct 2018 (11 months)

Collated and maintained comprehensive databases of state government workers to support policy analysis and research, ensuring data accuracy and security. Collaborated with cross-functional teams to produce data-driven inputs for decision-making.

Data Collation Database Management Data Security Policy Analysis Reporting Cross Functional Collaboration

Assistant School Administrator

Reliable Corner Stone Schools

Mar 2013 - Apr 2016 (3 years 1 month)

Coordinated administrative and reporting activities for students and staff, coached team members, and facilitated problem solving to improve school operations. Managed daily, weekly, and monthly reports and supported staff development initiatives.

Team Leadership Reporting Student Records Communication Problem Solving