
Frank McGowan
@frankmcgowan
I lead safe, profitable crane-service operations that turn reliability findings into customer value.
What I'm looking for
At Mazzella Companies' Jacksonville Lifting Center, I lead daily crane-service operations across North Florida, from technician deployment and breakdown response through quotations, documentation, and closeout.
I've built more than 20 years of crane-industry leadership and approximately 40 years of maintenance experience across overhead cranes, hoists, rigging, controls, electrification, inspections, and field troubleshooting.
I turn inspection findings into prioritized repairs, upgrades, preventive-maintenance plans, and customer roadmaps. I use risk, downtime exposure, repair priorities, and cost-of-doing-nothing analysis to build reliability proposals that support production goals.
I coach teams around safety, service quality, root-cause documentation, accountability, and customer ownership while balancing utilization, cost, scheduling, and safe execution.
Experience
Work history, roles, and key accomplishments
Service Manager
Mazzella Companies
Jan 2026 - Present (8 months)
Lead daily crane-service operations across North Florida, including customer communication, technician deployment, inspections, repairs, and closeout. Coach technicians on safety, service quality, and root-cause documentation while building inspection and reliability opportunities.
Service Management & Crane Operations Leadership
Crane Industry Experience
Progressed through hands-on maintenance and crane-service leadership roles, building deep practical knowledge of overhead cranes, hoists, rigging, controls, and field troubleshooting. Led people and customer work in sales-driven industrial service environments.
Education
Degrees, certifications, and relevant coursework
ECPI University
Coursework, Business
Business coursework in progress at ECPI University.
North Carolina State University
Diploma, Maintenance Reliability Management
Earned a Diploma in Maintenance Reliability Management from North Carolina State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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