At Cloud X, I lead technical solution design for complex Salesforce requirements for Abiomed, combining architecture, integrations, automation, and AI. I engineered an Agentforce assistant that gives support engineers contextual information, resolution suggestions, and Case update capabilities.
I also architected AI-powered Case triage using record-triggered Flow, Apex retrieval and parsing of named Knowledge Articles, and Prompt Builder to predict Case categories, priority, and summaries.
At Aquiva Labs, I delivered Salesforce solutions for international clients, designing and implementing Apex, Lightning Web Components, and Flows to meet changing operational needs. I worked with functional and technical stakeholders to assess approaches and resolve implementation challenges.
At Hikko, I helped US and Latin American clients translate business processes into Salesforce customizations, applications, and automation. Earlier, I supported implementations at Nimacloud and developed and supported Salesforce applications at Tata Consultancy Services.
