franco conte

• Rebuilt and formalized the Technical Support function and team.
• Implemented processes, workflows, and standards for high-reliability environments
• Created and structured the organizational Knowledge Base and documentation system
• Reduced errors and operational friction by improving procedures and support maturity
• Established continuous improvement culture across support operations

Expanded revenue by launching new product lines and closed strategic B2B accounts while designing customer-focused technical solutions and coordinating commercial and engineering teams.

Designed and specified automation solutions for industrial clients, delivered technical and commercial support, and trained engineers, sales teams, and customers while serving as PRL responsible.

Integrated machine vision systems into advanced logistics environments, coordinated field teams, and trained customers on new technologies to improve operational efficiency.

Managed certification and quality processes, supervised testing and validation, and coordinated assembly and field operations to ensure compliance and project delivery.

Delivered L3 technical service in critical healthcare environments, conducted on-site troubleshooting, and trained laboratory technical staff to maintain system uptime and compliance.

Commissioned automated logistics systems, diagnosed complex failures, and led maintenance activities to ensure reliable operation of warehouse automation deployments.

Completed an ontological business coaching program focused on leadership, communication, and coaching methodologies.

Completed an executive diploma program focused on business and management topics to complement technical background.

Completed an executive diploma program providing management and commercial skills to augment engineering expertise.

Completed Mechatronics Engineering studies encompassing undergraduate and graduate coursework focused on automation, sensors, PLCs, and control systems.