FUFrancis User
@francisa
DevOps/Cloud Engineer driving automation, reliability, and scalable Azure infrastructure.
United KingdomWhat I'm looking for
I am a DevOps and Cloud Engineer experienced in designing, automating, and operating Azure-based cloud infrastructure and CI/CD pipelines for production workloads. I focus on Infrastructure as Code (Terraform), containerised deployments, monitoring and alerting, and collaborative delivery with developers, QA, and platform teams.
My work includes building CI/CD pipelines with GitHub Actions and Azure DevOps, refactoring monoliths into microservices, achieving high availability with VM Scale Sets, and applying policy-as-code and FinOps practices across Azure and AWS. I am passionate about automation-first DevOps culture, continuous improvement, and building resilient systems that scale.
Experience
Work history, roles, and key accomplishments
AA2nd Line Digital Support Analyst
Arnold Clark Automobiles
Mar 2025 - Present (10 months)
Supported Azure and Microsoft 365 services for 10,000+ users, performed Tier 2/3 incident resolution, managed Entra ID/AD governance, and reduced escalation times by 20% while maintaining 99.9% platform availability.
DevOps / Cloud Engineer
The Touch Digital
Nov 2022 - Present (3 years 2 months)
Designed and automated Azure infrastructure with Terraform, built CI/CD pipelines and containerised deployments, and implemented monitoring and governance to achieve 99.99% service availability and improved deployment velocity.
Compliance & Data Analyst
OFGEM
Jan 2014 - Mar 2025 (11 years 2 months)
Implemented compliance policies and automated workflows that reduced data risks by 25% and security incidents by 30%, improving team productivity by 80%.
Remote Helpdesk Technician
Uhuru Global
Apr 2022 - Feb 2025 (2 years 10 months)
Delivered remote technical support across Windows and Linux systems, supported identity lifecycle and MFA rollouts, and standardised access control processes to strengthen security posture.
Compliance & Data Analyst
Georgia Innovation And Technology Agency
Enabled a 60% increase in government and investor funding through data-driven grant allocation while ensuring regulatory compliance with GDPR, ISO 27001, and HIPAA.
Education
Degrees, certifications, and relevant coursework
USUniversity of the West of Scotland
Master of Science, Digital Marketing
2022 - 2023
Completed a Master of Science in Digital Marketing with focus on digital strategies and analytics.
UGUniversity of Georgia
Master of Business Administration, Business Administration
2017 - 2020
Completed a Master of Business Administration program covering core business disciplines and strategic management.
ULUniversity of East London
Bachelor of Science (Hons), Business Information Systems
2010 - 2013
Earned a Bachelor of Science (Hons) in Business Information Systems focusing on information systems and business processes.
Availability
Location
United KingdomAuthorized to work in
Portfolio
touchedbyfrancis.cloudSocial media
Job categories
Skills
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