Open to opportunities

Frances Gonzalez

@francesgonzalez1

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Program Supervisor combining behavioral support leadership, training, and quality-focused client outcomes.

United States

Message

What I'm looking for

I’m looking for a role where I can lead program delivery, train and mentor teams, and drive measurable client outcomes through behavioral support, clear communication, and quality/compliance. I thrive in environments that value continuity, data, and continuous improvement.

I’m a Program Supervisor who ensures client program goals are implemented effectively while building strong teams through supervision, onboarding, and ongoing support. I lead parent training sessions, family clinics, and staff development meetings, and I prepare Functional Behavior Assessments (FBAs) for Clinical Director review to strengthen care continuity.

Across my background in Registered Behavior Intervention and Sales & Quality Assurance, I focus on measurable results, clear communication with families, and compliance-driven service quality. Whether monitoring scheduling and service hours to reduce cancellations or improving customer satisfaction through quality procedures and audits, I bring a consistent, hands-on approach to leadership, training, and client-centered performance.

Experience

Work history, roles, and key accomplishments

Current

Program Supervisor

Current

ABI Therapy

Jan 2023 - Present (3 years 5 months)

Supervise assigned caseloads to ensure client program goals are implemented and provide direct behavioral support when needed for continuity of care. Conduct parent training, family clinics, and staff development, and prepare Functional Behavior Assessments (FBAs) for clinical review.

Supervising Program Staff Parent Training Functional Behavioral Assessments Staff Training Case Management

Registered Behavior Interventionist

ABS Kids

Jan 2021 - Jan 2023 (2 years)

Implemented behavior intervention plans in home-based settings and documented client progress data for clinical review. Communicated treatment updates and concerns to families while maintaining professional relationships with clients and caregivers.

Behavior Plans Documentation Communication

Bartender

Lovin's Cantina

Jan 2018 - Jan 2022 (4 years)

Built strong guest relationships through exceptional service and resolved customer concerns quickly using critical thinking and communication. Managed daily cash transactions exceeding $500 with accuracy and supported inventory management, stock control, and supply ordering during high-volume events.

Guest Service Cash Transactions Inventory Management Stock Control

Bartender / Server

Burgers and Beer

Jan 2020 - Jan 2021 (1 year)

Provided high-quality customer service in a fast-paced restaurant environment while managing cash handling, daily sales balancing, and inventory reconciliation. Increased sales through upselling and promotional recommendations and maintained sanitation and organization standards.

Customer Service Cash Handling POS systems Sales Balancing Upselling Inventory Reconciliation

Sales & Quality Assurance Manager

Crest Beverage

Jan 2016 - Jan 2018 (2 years)

Managed client sales accounts, developed new business relationships, and coordinated promotional events and merchandising displays to increase sales visibility. Conducted product quality inspections and supported annual MillerCoors audits, implementing quality assurance procedures that improved customer satisfaction and reduced product issues.

Sales & Account Management Business Development Inspections Quality Assurance Sales Promotions MillerCoors Audit Support Draught System Installation & Maintenance Compliance