Frances Davis
@francesdavis
Accounting professional at DIAMOND MINDS LLC (ARISE) supporting TurboTax customers and resolving tax, account, and product questions.
United StatesWhat I'm looking for
At DIAMOND MINDS LLC (ARISE), I supported TurboTax customers with federal and state individual and business tax returns, deductions, product navigation, and software questions. I also supported Carnival Cruise Line customers and travel agents with account updates, bookings, payments, refunds, incentives, and website navigation.
At DE LAGE LANDEN, I researched and applied customer lease payments, resolved cash application discrepancies, and handled payment research and account reconciliation. I served as Team Lead for approximately 20 contractors during the AD/400 to Oracle conversion and assisted with employee training, system testing, and Oracle process implementation.
Earlier, I processed accounts payable, coded checks and invoices, maintained cash receipt and check registers, prepared deposits, and assisted with audits. I hold an Accounting Certificate from Metropolitan Career Center and a Word Processing Certificate from Jefferson Business School.
Experience
Work history, roles, and key accomplishments
Program Specialist
Diamond Minds LLC
Jan 2019 - Dec 2025 (6 years 11 months)
Provided customer support for TurboTax and Carnival Cruise Line, resolving account and booking issues and explaining complex information clearly.
Remittance Administrator
De Lage Landen
Jan 1999 - Dec 2014 (15 years 11 months)
Researched and applied customer lease payments, resolved cash application discrepancies, and supported system conversion as team lead.
Data Entry Operator
SmithKline Beecham
Jan 1999 - Dec 1999 (11 months)
Performed data entry duties as part of the organization's operations.
Provided administrative support to the organization.
Encoding Operator
First Union Bank
Jan 1998 - Dec 1998 (11 months)
Performed encoding operations for financial transactions.
Accounts Payable Clerk
Community Council for MH/MR
Jan 1995 - Dec 1998 (3 years 11 months)
Processed accounts payable, maintained cash receipt and check registers, prepared deposits, and handled customer/vendor inquiries.
Education
Degrees, certifications, and relevant coursework
Metropolitan Career Center
Accounting Certificate, Accounting
Earned an Accounting Certificate from Metropolitan Career Center in Philadelphia, PA.
Jefferson Business School
Word Processing Certificate, Word Processing
Earned a Word Processing Certificate from Jefferson Business School in Philadelphia, PA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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