Fortune Ntando Khali

Investigated legacy system issues, drafted technical summaries, and presented proposed solutions to technical forums. Designed and delivered new system requirements, documented architectural changes, and created system flows for training and knowledge transfer.

Translated business requirements into technical specifications and developed programming code to create solutions. Created new APIs to interface with legacy back-end systems for complex computing and account creation. Implemented and monitored production environments and created new DB2 database structures.

Provided batch support and analysis, attended daily stand-up meetings, and created technical documentation. Led support engineers in testing pack planning and created development plans for Junior Engineers and System Analysts. Managed incidents and ensured all timelines were met.

Increased operational efficiency and suggested solutions to enhance cost-effectiveness. Delivered exceptional service by resolving queries quickly and effectively. Produced program specifications and implemented system enhancements by addressing specific business needs and resolving queries.

Supported production batch processes and attended to daily incidents. Utilized Easytrieve to extract data and run production fixes on impacted accounts. Approved changes for software releases and documented system changes and new requirements for junior personnel and technical testers.

Documented planning meeting minutes and audit work performed on Caseware. Performed risk assessments for planned audits and conducted audits in terms of ISA's and SNG Methodology. Ensured companies complied with IFRS and documented control deficiencies and material errors.

Developed new products, including a Business Revolving Loan, and adjusted systems for new account creation and monthly billing. Designed and developed a new process for charging monthly service fees. Worked on product migration from ILP to IDS and a new affordability compliance project.

Collected and documented minutes from daily feedback meetings for management. Signed new clients for life cover and copied documents and data as evidence. Captured customer information on the system and dealt with client queries.

Completed a Bachelor of Commerce Honours degree with a specialization in Information Systems. This program provided advanced knowledge in the intersection of business and technology.

Earned a Bachelor of Accounting Sciences degree with a focus on Financial Accounting. The curriculum covered core accounting principles, financial reporting, and auditing.

Obtained a Postgraduate Diploma in Applied Accounting Sciences (CTA). This diploma focused on advanced accounting principles and practices, preparing for professional accounting qualifications.

Activities and societies: Member of RCL Committee in HSC year.

Graduated with a High School Diploma. Achieved academic recognition including a HSC Certificate for Best Performance in Mathematics and a Bronze Certificate in the English Olympiad Competition.

Completed the Information Technology Users Council Entry Certification in Cobol Programming. This certification provided foundational knowledge in Cobol programming concepts and data processing.