Open to opportunities

Florence SOGLO

@florencesoglo

Message

Bilingual revenue and customer support specialist delivering accurate results.

United States

Message

What I'm looking for

I seek a role combining revenue operations and customer-facing responsibilities where I can apply my billing, AR, and technical-support experience to improve cash collection and customer satisfaction while growing into broader financial operations.

I am a bilingual revenue and accounts receivable specialist with hands-on experience in financial operations and technical customer support. I have maintained accurate revenue reporting, managed invoicing and payment posting, and reduced account delinquencies while providing empathetic, clear customer service via live chat and email.

I am recognized for attention to detail, problem-solving, and strong communication skills, and have documented interactions and financial records in systems like NetSuite. I also mentor peers, escalate and resolve conflicts, and prepare monthly forecasting inputs to support cash collection and reporting accuracy.

Experience

Work history, roles, and key accomplishments

Current

Technical Support & Live Chat Agent

Current

Firman Power Equipment

Jan 2025 - Present (1 year 1 month)

Provided real-time technical support via live chat and email, resolving customer issues efficiently to maintain high satisfaction and retention; documented interactions in NetSuite and mentored new hires.

Live Chat Support NetSuite Troubleshooting Customer Retention Documentation Payment Processing Training

Revenue & Accounts Receivable Specialist

FirstPoint Resources / Piedmont Natural Gas

Nov 2023 - Jul 2024 (8 months)

Managed accounts receivable operations including invoicing, payment posting, reconciliations and aging follow-ups, improving cash collection and supporting monthly revenue forecasting.

Accounts Receivable Invoicing Reconciliations Payment Posting Revenue Excel