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Flavio Cruz

@flaviocruz

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Senior Field Service Engineer specializing in MedTech diagnostics.

Brazil

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What I'm looking for

I seek a technical field-service role in MedTech or diagnostics where I can apply L2/L3 troubleshooting, automation with Python/SQL, and reliability metrics to improve uptime and customer satisfaction, with opportunities for international relocation and growth.

I am a Senior Field Service / Technical Support Engineer with over 13 years supporting high-complexity MedTech and optical systems, delivering reliable installations and precision maintenance across multi-site operations.

Throughout my career I achieved a 99% go-live success rate on installations and calibrations, improved customer satisfaction by 20% as a primary technical contact for strategic hospital accounts, and reduced unplanned downtime and MTTR through data-driven interventions.

I build operational tooling using Python, SQL and Power BI for log analysis and dashboards, which drove a 15% reduction in MTTR and enabled better MTBF/MTTR tracking for hospital managers.

I mentor and train new engineers, act as a bilingual technical interface with global teams, and am open to international relocation within EMEA/EU to bring operational excellence and measurable reliability improvements to new organizations.

Experience

Work history, roles, and key accomplishments

Field Service Engineer

Abbott Brasil

Sep 2022 - Sep 2025 (3 years)

Led installation and calibration of high-complexity laboratory systems achieving 99% go-live success; implemented Python log-analysis automation that reduced MTTR by 15% and improved CSAT by 20% as primary technical contact for strategic hospital accounts.

Installation & Calibration Python Log Analysis MTTR Root Cause Analysis Customer Success SLA Management

Field Service Engineer

Carl Zeiss do Brasil

Jan 2019 - Dec 2022 (3 years 11 months)

Served as bilingual technical interface ensuring global standards while maintaining 50+ optical systems nationwide, reducing unplanned downtime by 25% and mentoring new engineers on advanced troubleshooting.

Optics Root Cause Analysis Mentoring Downtime Reduction

Senior Field Technician

Diagnosticos das Americas

Jan 2016 - Dec 2019 (3 years 11 months)

Managed maintenance lifecycle for medical equipment across 15 partner hospitals, implemented data-driven routines that increased equipment availability by 12% and built MTBF/MTTR dashboards for hospital managers.

Medical Equipment Maintenance Data Analysis MTBF Dashboards Troubleshooting