Flavio Cruz
@flaviocruz
Senior Field Service Engineer specializing in MedTech diagnostics.
What I'm looking for
I am a Senior Field Service / Technical Support Engineer with over 13 years supporting high-complexity MedTech and optical systems, delivering reliable installations and precision maintenance across multi-site operations.
Throughout my career I achieved a 99% go-live success rate on installations and calibrations, improved customer satisfaction by 20% as a primary technical contact for strategic hospital accounts, and reduced unplanned downtime and MTTR through data-driven interventions.
I build operational tooling using Python, SQL and Power BI for log analysis and dashboards, which drove a 15% reduction in MTTR and enabled better MTBF/MTTR tracking for hospital managers.
I mentor and train new engineers, act as a bilingual technical interface with global teams, and am open to international relocation within EMEA/EU to bring operational excellence and measurable reliability improvements to new organizations.
Experience
Work history, roles, and key accomplishments
Field Service Engineer
Abbott Brasil
Sep 2022 - Sep 2025 (3 years)
Led installation and calibration of high-complexity laboratory systems achieving 99% go-live success; implemented Python log-analysis automation that reduced MTTR by 15% and improved CSAT by 20% as primary technical contact for strategic hospital accounts.
Field Service Engineer
Carl Zeiss do Brasil
Jan 2019 - Dec 2022 (3 years 11 months)
Served as bilingual technical interface ensuring global standards while maintaining 50+ optical systems nationwide, reducing unplanned downtime by 25% and mentoring new engineers on advanced troubleshooting.
Senior Field Technician
Diagnosticos das Americas
Jan 2016 - Dec 2019 (3 years 11 months)
Managed maintenance lifecycle for medical equipment across 15 partner hospitals, implemented data-driven routines that increased equipment availability by 12% and built MTBF/MTTR dashboards for hospital managers.
Electronics Technician
Botafogo Ophthalmological Center
Jan 2015 - Dec 2016 (1 year 11 months)
Performed precision repairs and preventive maintenance on ophthalmological equipment, ensuring device reliability and uptime for clinical operations.
Education
Degrees, certifications, and relevant coursework
Universidade Norte do Paraná (Unopar)
Análise e Desenvolvimento de Sistemas, Computer Programming
Enrolled in Computer Programming (Análise e Desenvolvimento de Sistemas) program, currently in progress.
Universidade Veiga de Almeida
Bachelor of Engineering, Electrical Engineering
Completed coursework in Electrical Engineering through the 8th semester; degree not indicated as completed.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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