Fizah Ashraf
@fizahashraf
I streamline administrative records, scheduling, data entry, and customer support for remote teams.
PakistanWhat I'm looking for
I've spent 13+ years supporting aviation operations at Serene Air, Saudia Arabian Airlines, and Shaheen Airline through accurate documentation, scheduling, record-keeping, and customer coordination.
At Serene Air, I managed official files and records for annual Air Operator Certificate compliance, coordinated schedules across departments, and resolved customer and staff issues. I also trained and supervised crew, preparing structured documentation and presentation materials.
My work combines administrative support with practical communication skills in fast-paced, multicultural environments. I use MS Office, Google Sheets, data entry, document formatting, chat support, and content writing to keep work organized and moving.
I'm now available for a full-time freelance commitment as a Virtual Assistant and Data Entry professional.
Experience
Work history, roles, and key accomplishments
Lead Cabin Crew
Serene Air
Managed administrative and documentation duties, including updating official files and records for yearly AOC compliance. Handled scheduling coordination, resolved customer and staff issues, and trained crew as an instructor.
Cabin Crew
Shaheen Airline
Worked across scheduling and administration departments, handling in-house documentation and coordination. Managed client interactions and administrative tasks.
Cabin Crew
Saudia Arabian Airlines
Maintained accurate records and documentation in a fast-paced, multicultural environment. Provided customer service and support, coordinating with multiple departments.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
Master of Arts, Education, History, Public Relations
2023 -
Pursuing a Master's degree with a focus on Education, History, and Public Relations.
Science & Commerce College
Intermediate, Science
2011 - 2013
Grade: 78%
Completed Intermediate Science with a grade of 78%.
HN Public School
Matriculation, General
2008 - 2010
Completed Matriculation.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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