Open to opportunities

Fiyinfoluwa Lopez

@fiyinfoluwalopez

Message

I’m a detail-oriented data and operations professional bridging fintech, customer support, and analytics.

Nigeria

Message

What I'm looking for

I’m looking for an entry-level role where I can turn financial and customer data into clear reports, support day-to-day operations, and collaborate cross-functionally—using Excel and analytics tools to improve outcomes and resolution times.

I’m an analytical, detail-oriented Pharmacology graduate with hands-on experience spanning fintech operations, data handling, customer support, and digital communications. I manage and organize complex datasets and translate them into structured insights using tools like Microsoft Excel (Advanced), Tableau, and Google Analytics.

In my recent roles, I grew and coordinated fintech social media pages, handled customer inquiries and technical support requests, and prepared structured reports and datasets for senior data analysts. I also supported QA/QC processes and maintained regulatory and laboratory documentation, while coordinating operations and record keeping to improve workflow and resolution times.

Experience

Work history, roles, and key accomplishments

Operations & Social Media Associate

Gatebridge Labs

Managed and grew three fintech application pages across Instagram and Facebook. Handled customer inquiries and technical support requests, and coordinated with content creators and designers to execute campaigns with consistent brand execution.

Social Media Management Customer Support Technical Support Content Coordination Campaign Execution Digital Communication Excel Record keeping

Car Wash Manager

MRS Oil Nigeria

Supervised car wash staff and daily service operations to ensure smooth workflow. Managed payments, financial records, and daily ledger documentation, and focused on service efficiency and customer satisfaction.

Operations Management Staff Supervision Payment Processing Ledger Documentation Customer Service Record keeping

Customer Service Representative

GreenTown

Responded to customer inquiries via email and phone, improving satisfaction through timely resolution. Scheduled team meetings, prepared agendas and action summaries, managed workspace systems for workflow efficiency, and escalated technical issues using structured tracking.

Customer Support Email Support Phone Support Customer Escalation Scheduling coordination Documentation Communication

Junior Data Assistant

Pokowave App

Organized and managed transaction datasets for internal financial review. Prepared structured reports for senior data analysts and maintained accurate records of financial and operational data.

Data Management Financial Analysis Report Preparation Record keeping Microsoft Excel Data Tracking

Pharmacology Intern

Pharmatex

Assisted with Quality Assurance (QA) and Quality Control (QC) processes and supported routine quality checks. Maintained regulatory and laboratory documentation and shadowed senior pharmacologists.

& Regulatory Lab Documents Quality Control Pharmacology Support Attention To Detail Record keeping

Assistant Teacher

Wisteria Court

Prepared assignments, exams, and classroom learning materials. Supervised students and supported classroom instruction to maintain effective learning activities.

Exam Preparation Student supervision Communication Time Management