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firdous cassim

@firdouscassim

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Workshop Administrator with analytical, research-driven skills focused on operational excellence.

South Africa

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What I'm looking for

I’m looking for a dynamic working environment where I can grow professionally while contributing through administrative, coordination, and operational support—delivering accurate records, efficient processes, and excellent customer-focused service.

I’m a highly motivated Cum Laude graduate with postgraduate qualifications, bringing a strong academic foundation and practical experience across administrative, coordination, and operational support roles. I’ve built a track record of delivering high-quality work through diligent, reliable service and strong research, organisational, and analytical skills.

In my current role as a Workshop Administrator at MANCOSA UZZIMOTORSPORTS, I support daily workshop administration—managing job cards, invoices, and service records—while capturing vehicle details, updating customer job progress, and preparing paperwork for repairs, parts, and services. Previously at MAYTEX, I processed customer orders and sales-related documentation, coordinated order picking, packing, and dispatch with warehouse and production teams, and followed up with customers and suppliers to keep delivery timelines on track.

Experience

Work history, roles, and key accomplishments

Current

Workshop Administrator

Current

Uzzimotorsports

Mar 2021 - Present (5 years)

Manage daily workshop administration including job cards, invoices, and service records while capturing vehicle details and updating job progress for customers. Coordinate vehicle repair paperwork and liaise with suppliers for parts, quotes, and orders, maintaining accurate and organised records.

Workshop Administration Job Cards Invoicing Documentation Management CRM

Workshop Administrator

Maytex

Jan 2020 - Feb 2021 (1 year 1 month)

Process customer orders and sales-related paperwork to support accurate, timely textile product delivery. Coordinate with warehouse and production teams for order picking, packing, and dispatch, and follow up with customers and suppliers on order status and delivery timelines.

Order Processing Dispatch Coordination Quotation Management Record keeping Process Improvement Microsoft Office