Findaway destiny

At WNS Global Services, I manage Salesforce CRM data, O2C operations, and Power BI reporting for more than 200 enterprise accounts. I improved CRM data accuracy by 25% and reduced duplicate records by 30% through systematic cleaning and deduplication.

I build reports and dashboards for account health, pipeline status, collections, overdue accounts, and account risk, giving senior stakeholders clearer visibility for decisions. I also identify fraud patterns in claims data and manage credit checks, invoicing, collections, and claims processing across the O2C cycle.

Before WNS, I delivered ESG research at SG Analytics and produced market research at Lucintel and Converge Market Research. Across these roles, I authored more than 25 market reports, validated over 5,000 records, and maintained 95%+ research accuracy.

I'm focused on turning large, messy datasets into clean, actionable insights, while using Generative AI and prompt engineering to automate recurring reporting and reduce turnaround time.