Fella Rodríguez

Provided empathetic and personalized customer service at reception. Managed daily schedules and administrative tasks, following up on prospects and patients to ensure appointment confirmations and treatment continuity.

Created social media content, performed basic graphic editing, and managed messages to attract clients. Handled appointment control, administrative reception support, and automated follow-up on prospect inquiries in a hybrid/freelance modality.

Developed creative digital marketing strategies and managed social media to boost brand positioning.

Provided direct customer service, commercial advisory, and managed digital communication channels.

Handled user reception, enrollment management, and coordination of administrative schedules. Managed teacher schedules and followed up on students and prospects.

Provided support in administrative processes, attended to students, and managed records.

Organized central files, consolidated data, and managed institutional records.

Completed a PowerBI Microsoft course in October 2024.

Completed an Agile Mindset course in August 2024.

Studied Social Psychology, earning a Licentiate degree in August 2022.

Completed a Marketing Digital and Community Manager program in April 2020.

Completed a course on Project Management with Agile and Lean methodologies in May 2020.

Completed a Web Analytics course in June 2020.

Completed an Administrative Assistant program in July 2018.

Completed an Executive Secretariat program in July 2018.