At BANCO DE VENEZUELA S.A.C.A., I architected, deployed, and executed the rollout of the IT Optimization Control Center, shifting infrastructure operations from reactive monitoring to proactive observability.
I supervised infrastructure tracking across digital and electronic banking channels and integrated a unified Enterprise Monitoring System with the Support unit. I also implemented ITIL-aligned incident workflows to reduce MTTR and establish KPIs for executive decision-making.
I led engineering teams across five rotating shifts and headed high-severity incident responses to help safeguard the Main Data Center. This work supported 24/7 availability for nationwide banking platforms.
Earlier, at MICROFILMS CENTER J.A.H.A., I provided advanced technical support and preventive maintenance for banking peripherals and hardware. I was named Technician of the Year for two consecutive years.
