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Favour User

@favouruser2

I am an AI Content Operations Manager optimizing generative AI quality and scalable workflows

Portugal
Message

What I'm looking for

I seek a collaborative, data-driven role in generative AI content operations where I can scale QA systems, reduce model errors, lead cross-functional teams, and embed feedback into retraining for measurable quality improvements.

I am an AI content operations and quality manager with 4+ years refining generative-AI outputs and building scalable content workflows.

I have driven measurable quality improvements—improving output accuracy by 80% and reducing hallucination rates by 60%—while authoring editorial guidelines, structured templates, and a content QA dashboard for real-time assessment.

I design operational systems and SOPs that scale: I increased productivity across 700+ remote contributors by 60%, developed escalation and feedback tools, and trained 200+ vendor staff to ensure annotation integrity and model-ready data.

I am committed to collaborative, data-driven work that embeds QA insights into retraining loops, elevates team fluency with GenAI tooling, and delivers consistent, high-quality content at scale.

Experience

Work history, roles, and key accomplishments

HI
Current

Content Quality Manager

Hugo Technologies Inc

Jan 2024 - Present (1 year 7 months)

Spearheaded refinement of high-volume AI-generated content, improving output accuracy by 80% and reducing hallucination rates by 60% through a structured AI feedback system. Authored editorial guidelines, built a scalable content QA dashboard, and trained cross-functional reviewers to enable real-time quality assessment.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor of Science, Genetics

2014 - 2018

Grade: Second Class Upper (2:1)

Completed a Bachelor of Science in Genetics at the University of Lagos from 2014 to 2018, graduating with Second Class Upper (2:1).

Tech stack

Software and tools used professionally

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Favour User - Content Quality Manager - Hugo Technologies Inc | Himalayas