Looking for a job

Fatima Lawal

@fatimalawal

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Resourceful administrative professional with expertise in remote team support.

Nigeria

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What I'm looking for

I am seeking a role that values efficiency and offers opportunities for growth.

Customer Service Representative with over 5 years of experience providing customer support, resolving inquiries, and delivering exceptional service across phone, email, chat, and digital communication channels. Skilled in customer relationship management, issue resolution, complaint handling, and administrative support. Experienced in maintaining accurate customer records, managing communications through CRM systems, and collaborating with cross-functional teams to improve customer experiences. Proficient in HubSpot CRM, Microsoft Office Suite, Google Workspace, Slack, Zoom, and Microsoft Teams. Known for strong communication skills, empathy, attention to detail, and a commitment to customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Stata Energy

May 2023 - Aug 2025 (2 years 3 months)

• Responded to customer inquiries through phone, email, WhatsApp, and chat channels,
ensuring prompt and professional support.
• Managed customer records, interactions, and follow-up activities using HubSpot CRM,
ensuring data accuracy and completeness.

Microsoft Office Google Workspace Slack Social Media Management Zoom HubSpot CRM Customer Support

Rimingata Primary school

Rimingata Primary School

Aug 2023 - Aug 2024 (1 year)

Provided health education and developed strategies to improve student engagement. Collected and assessed data on students' performance. Coordinated exam logistics and facilitated classroom activities.

Health Education Student Engagement Data Collection Exam Coordination Classroom Management

Clinical Assistant

General Hospital Dutse

Jan 2020 - Jan 2023 (3 years)

Assisted in outpatient care, patient education, and data management. Supported health workers in immunization campaigns and disease prevention programs. Handled record-keeping and contributed to community health outreach.

Data Management Immunization Campaigns Preventive Health Record keeping Community Outreach

Education

Degrees, certifications, and relevant coursework

Maryam Abacha American University

BSc, Public Health

Completed a Bachelor of Science in Public Health, focusing on community health and wellness. Wrote a dissertation on adolescent reproductive health knowledge and uptake among students in Kano Metropolis.