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Fatima Ezzahra Smoud

@fatimaezzahrasmoud

Customer service representative at Société Tots, tracking deliveries and keeping customers in France informed about their orders.

Morocco

Message

At Société Tots, I track orders and deliveries with carriers and update customers in France on their order status. I also flag delivery issues and follow customer reviews and complaints.

At Société 2HSER, I entered accounting data using Horus and WinAuditor, tracked client and supplier accounts, and checked balances. I also assisted with Belgian tax declarations and updated tracking spreadsheets in Excel.

At Société FIDEREC and Société Copalim, I handled general accounting tasks, invoices, cash management, and payment follow-up. Earlier, at Banque Attawfiq, I organized administrative files and helped welcome and guide visitors and clients.

Experience

Work history, roles, and key accomplishments

Current

Order and Delivery Coordinator

Current

Société Tots

Jan 2026 - Present (10 months)

Monitored orders and deliveries with transporters, informed clients in France about order status, detected and reported delivery anomalies, managed customer reviews and complaints, and contributed to improving customer satisfaction.

Order Tracking Client Communication Complaint Management Customer Satisfaction

Accounting Assistant

Société 2HSER

Jan 2025 - Jan 2026 (1 year)

Performed accounting entries using Horus and WinAuditor, classified and archived accounting documents, monitored client and supplier accounts and bank operations, controlled balances and detected anomalies, assisted with Belgian tax declarations, and updated tracking spreadsheets in Excel.

Horus WinAuditor Excel Accounting Account Reconciliation Tax Declarations

General Accountant

Société FIDEREC

Jan 2024 - Jan 2025 (1 year)

Handled general accounting and participated in preparing financial statements, managed tax declarations (VAT, CNSS, IR), processed salaries and social charges, performed bank entries and invoice processing, and managed cash, filing, and archiving.

General Accounting Financial Statements Tax Declarations Payroll Social Contributions Bank Entries Invoice Processing Cash Management

Accounting Clerk

Société Copalim

Jan 2023 - Jan 2024 (1 year)

Recorded daily accounting operations, verified and booked supplier and client invoices, managed client collections and followed up on unpaid invoices, and prepared and monitored supplier payments.

Accounting Invoice Processing Collections Payment Processing

Administrative Assistant

Banque Attawfiq

Jan 2022 - Jan 2023 (1 year)

Organized and managed administrative files, prepared and tracked correspondence, reports, and official documents, welcomed and guided visitors and clients, and participated in implementing regional projects.

Administrative Support Document Management Customer Service Project Coordination