Fatima Benjaha

Managed Run tickets and investigated incidents using Quick3270/Mainframe and SQL. Improved OneNote documentation and ServiceNow dashboard, and participated in SAFe ceremonies and PI Planning.

Set up customer/supplier files, pricing, order, invoicing, customs and reconciliation templates. Supported the selection of an operations and finance solution.

Led institutional planning and results monitoring, aligning processes with strategy. Engaged with stakeholders to gather, translate, and prioritize business requirements, and managed software maintenance budget and backlog.

Developed data sources and dashboards with the BI team, supported data quality, and supervised two Data Analysts. Worked with business owners on KPIs and continuous improvement of performance reporting.

Gathered requirements through interviews, workshops and questionnaires, and mapped AS-IS and TO-BE business processes. Developed and validated prototypes, wrote functional User Stories, and supported MVP delivery.

Prepared regular management reports and supported financial teams in Asia-Pacific and Europe. Liaised between IT and Finance for new planning systems (Hyperion) and BI (Oracle BI).

Managed Supply Chain/Logistics controlling, monthly and quarterly closing, budgeting and rolling forecasts.

Managed BI reporting and designed executive KPI dashboards. Coordinated commercial planning, forecasting and budgeting, and ensured alignment between Hyperion, CRM and BI data.

Coordinated commercial planning and budgeting processes, managed rolling forecasts and annual budgeting. Ensured alignment between Hyperion and CRM (Siebel) and liaised with finance and IT.

Served as Business Controller at Mastercard France.

Assisted finance projects at Kraft Foods International.

Worked as a Junior Consultant at Secafi Alpha.

Completed a business controlling internship at Alcatel Business Systems.

CAS in Data Science & Management from HEC Lausanne, completed in 2023.

Certification in PROSCI ADKAR Change Management, completed in 2018.

Master in Business Administration from IAE Strasbourg, completed in 2001.

Certified Scrum Product Owner (CSPO) certification.