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@farmsaephan-souza
Detail-oriented quality systems specialist focused on compliance, audits, and continuous process improvement.
I am a detail-oriented quality systems specialist with extensive experience performing internal audits, ensuring regulatory compliance, and improving data accuracy for organ donation and transplant records. I bring demonstrated leadership in training, cross-functional collaboration, and process improvement rooted in healthcare quality standards and regulatory guidance.
My background includes conducting in-depth reviews of donor records, verifying missed referrals through EHR/EMR chart review, and facilitating onboarding and targeted trainings to improve departmental performance. I am committed to accurate data reporting, constructive feedback, and sustaining continuous improvement aligned with agencies such as AOPO, UNOS, CMS, CDC, AATB, and FDA.
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Work history, roles, and key accomplishments
Donor Network West
Jan 2010 - Present (15 years 10 months)
Performed internal quality audits and ensured organ donor records and regulatory data reporting complied with AOPO, UNOS, CMS, CDC, AATB and FDA; led trainings and process improvements that improved chart completion and data accuracy.
Make-A-Wish
Mar 2001 - Jun 2023 (22 years 3 months)
Assisted and supported Make‑A‑Wish children and families with documentation and coordination, collaborating with staff to facilitate successful wish outcomes.
Degrees, certifications, and relevant coursework
Bachelor of Science, Health Sciences
2006 - 2006
Completed a Bachelor of Science in Health Sciences with a minor in Psychology in 2006.
Software and tools used professionally
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