At TovLaw, I designed and launched an autonomous AI agent that takes a client’s case file from the first request to completion. It requests, collects, and checks documents over SMS and email, with staff stepping in for flagged exceptions.
I connected the agent to HubSpot, Gmail, and Google Drive so case records, messages, and documents stay in sync. It classifies client replies and responds in English or Spanish, with AI disclosure, opt-out rules, quiet hours, and human escalation built in.
At Repair Pro Technical Services, I introduced AI tools for scheduling, work orders, and reporting across technical teams. I built AI-assisted daily reports on productivity, attendance, and costs, and used service-history data to flag recurring faults.
Earlier, at IBM - Alamia, I produced AI-rendered visuals alongside SketchUp designs and built AI-assisted material estimates and quotes. At SyNet Digital, I won web development and design projects and designed and delivered WordPress and Shopify training.
