Amro Fagiri

Architected and developed a financial technology platform using AI for secure, installment-based consumer purchasing workflows. Designed end-to-end UX journeys and database architectures for a split-payment mobile application.

Managed end-to-end B2B sales pipelines and high-volume outbound campaigns for industrial chemical and sanitation products targeting the Canadian hospitality sector. Engineered an AI-powered web scraper to extract, qualify, and route leads into the sales CRM to reduce manual prospecting.

Managed the end-to-end customer journey for residential solar programs, improving lead-to-meeting conversion. Optimized CRM workflows to maintain 100% follow-up accuracy, lead tracking, and resolution of technical system queries.

Founded and led a business development firm, managing and training a team of 10 to execute commercial strategies for B2B clients. Delivered business transformation packages by deploying AI workflow-based SaaS solutions using no-code infrastructure.

Negotiated high-value US debt settlement plans while meeting monthly performance KPIs under strict SLA standards. Handled high-volume traffic using automated dialing solutions while maintaining compliance with US financial regulations and data privacy protocols.

Served as an SME for medical insurance accounts, using consultative sales to convert inquiries into active enrollments. Resolved complex claims and billing discrepancies while maintaining 95%+ customer satisfaction (CSAT).

Actively pursuing a Bachelor of Science focused on software engineering and computer information systems, including software architecture, database management, and network infrastructure.