Looking for a job

Faith Temitope Ajiboye-femi

@faithtemitopeajiboye

Message

Data and AI leader at AXA Mansard who delivered AI solutions contributing to ₦200M+ in incremental revenue.

Nigeria

Message

At AXA Mansard Insurance Plc, I lead data, AI, and analytics work, including customer segmentation, churn prediction, recommendation engines, and LLM-powered knowledge retrieval. These initiatives contributed to 12–20% year-over-year renewal revenue growth and ₦200M+ in incremental revenue.

I also led NLP-based analysis of customer feedback and delivered reporting platforms and dashboards for business performance. Customer intelligence work improved NPS by 6–9 points, while fraud analytics helped prevent fraudulent activity and avoid ₦10M+ in regulatory fines.

Before my current role, I designed operational dashboards, automated business workflows, and optimized ETL pipelines at AXA Mansard. Across earlier data analyst roles, I built dashboards and reports that supported decision-making, improved data quality, and reduced reporting time.

Experience

Work history, roles, and key accomplishments

Current

Lead, Data, AI and Analytics

Current

AXA Mansard Insurance Plc

Jan 2024 - Present (2 years 10 months)

Led the design and delivery of AI and advanced analytics solutions, including customer segmentation, churn prediction, and enterprise AI initiatives using LLMs and RAG, contributing to 12-20% year-over-year renewal revenue growth and ₦200M+ in incremental revenue. Implemented NLP-driven customer intelligence and automated reporting platforms.

Business Transformation Analyst

AXA Mansard Insurance Plc

Mar 2022 - Jan 2024 (1 year 10 months)

Designed and delivered near real-time operational dashboards across Distribution, Operations, Compliance, and Customer Engagement. Automated business-critical workflows using Microsoft Power Platform and optimized enterprise ETL pipelines, reducing data processing time by 70%+ and improving data accuracy by 90%+.

Power BI Microsoft Power Platform Power Automate PowerApps Office 365 ETL Data Pipelines Data Analysis Dashboarding Process Automation

Data Analyst

Crown Hill University

Jul 2021 - Dec 2021 (5 months)

Designed, maintained, and supported data systems and databases, resolving data quality issues and analyzing large datasets to inform institutional planning. Delivered dashboards and reports for management and presented findings to Senate and Faculty leadership.

Data Analysis Data Quality Database Management Reporting Dashboarding SQL Data Visualization

Data Analyst

Asnet Technology

Aug 2020 - Jul 2021 (11 months)

Developed company-wide dashboards showing key metrics, improving proactivity of decision making and reducing time to create monthly reports by over 50%. Improved data quality by introducing initiatives that aided collection and data entry processes.

Data Analysis Dashboarding Data Quality Reporting Decision Support

Data Analyst

Yes Charles

Dec 2019 - Aug 2020 (8 months)

Collected, cleaned, and analyzed structured business data using Python and Power BI to develop KPI dashboards and customer lifecycle insights, supporting major business initiatives and contributing to a ~10% reduction in operational expenses.

Python Power BI Data Analysis KPI Dashboards User Lifecycle Analysis Data Cleaning

Intern

Cottage Hospital

Nov 2018 - Oct 2019 (11 months)

Supported pharmacy operations by identifying and reporting data quality issues, preparing weekly operational reports, and providing administrative and data support including documentation and data entry.

Data Quality Reporting Data Entry Administrative Support Documentation